Technical Support Representative

Barracuda Networks Inc.; Ottawa; Hybrid; CAD 50,000; Full time

Job summary

A cybersecurity company in Ottawa is seeking highly motivated computer and networking technicians for an entry-level role. You will provide quality customer support over email, phone, and chat, while troubleshooting product issues. The ideal candidate has an Associate degree in IT or equivalent experience, strong problem-solving skills, and basic knowledge of networking technologies. This position offers opportunities for growth and a salary of around $50,000 CAD.

Benefits

Opportunities for cross training

Non-qualifying stock options

Qualifications

• Associate degree in IT, relevant training or equivalent work experience.
• Ability to learn and adapt to quickly changing circumstances.
• Experience in scripting languages such as Bash, Shell, Perl, or Python.

Responsibilities

• Create, revise and publish internal and public-facing product solutions.
• Interface with customers at a high volume to solve their issues.
• Document, elevate, and follow through with product bugs and/or issues.

Skills

Customer centric focus

Strong troubleshooting skills

Basic networking knowledge

Scripting experience (Bash, Python, etc.)

Education

Associate degree in IT

Job description

Job ID 26-348

Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.

We are committed to a candidate selection process and work environment that is inclusive and barrier free. To ensure candidates are assessed in a fair and equitable manner, accommodations will be provided to prospective employees in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Envision yourself at Barracuda

Barracuda Networks is currently looking for highly motivated and excited computer and networking technicians, to provide quality support of our superb networking and security products. This role will be an entry-level front-line facing position where you will understand, document, and troubleshoot the customers' product support issues over email, phone, and chat mediums. This position will work within a team and will report into a Tech Support Manager.

What you’ll be working on

• Create, revise and publish internal and public-facing product solutions
• Interface with customers at a high volume to solve their issues
• Develop your skills in network and security products through ongoing training
• Document, elevate, and follow through with product bugs and/or issues

What you bring to the role

• Associate degree in IT, relevant training (CCNA cert/CompTIA/Cisco etc.) or equivalent work experience
• A customer centric focus – you always aim to make the customer happy
• Strong troubleshooting/problem resolution skills
• Basic networking or server experience – technical understanding of servers and networking technologies such as TCP/IP, Routing, DHCP
• Ability to learn and adapt to quickly changing circumstances, direction, and strategy
• Experience in any of the scripting languages such as Bash, Shell, Perl, Python

What you’ll get from us

A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda. In addition, you will receive equity, in the form of non-qualifying options.

The anticipated on-target earnings range for this role is $50,000 CAD. Actual compensation offered will be dependent upon the individual's skills, experience, and qualifications as they directly relate to the requirements of the position, the budget for the position, and applicable employment laws.

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