Technical Support Officer

Government of Northwest Territories; Yellowknife; On-site; CAD 48,000 - 62,000; Full time

Job summary

The Northwest Territories Health and Social Services Authority (NTHSSA) seeks a capable IT Support professional to assist divisions across the organization in Yellowknife, NT. The role focuses on troubleshooting, documentation, and delivering reliable technical services to staff and partners.

The incumbent will develop expertise in new technologies the organization plans to implement, manage multiple concurrent projects, and set priorities to ensure timely and effective IT support across the

Qualifications

• A post-secondary program in computer science or computer technology is required.
• 4 years of experience in a technical support environment within a medium-sized organization.
• Equivalencies will be considered on a case-by-case basis.

Responsibilities

• Support all divisions of NTHSSA, Stanton Territorial Hospital Foundation and DHSS.
• Develop expertise in new technologies planned for implementation and provide support.
• Manage concurrent projects and set priorities for required work.

Skills

Basic PC knowledge

Networking basics

Troubleshooting and diagnostics

Client communication

Learning new technologies

Education

Post-secondary program in computer science or computer technology

Degree in computer science or computer technology

Tools

Servers

Operating systems

Printers

Job description

Department: Northwest Territories Health and Social Services Authority

The Northwest Territories Health and Social Services Authority (NTHSSA) offers challenging and exciting careers in health and social services delivery and administration in Canada’s North. The Territorial Authority has service locations in communities across the territory and a staff of more than 1,600 serving over 43,000 residents of the NWT and 5,900 residents of the Kitikmeot Region of Nunavut. Challenging work, welcoming communities, and expanded opportunities are some of the benefits offered to employees of the NTHSSA.

Job Information

This position is responsible for supporting all of the divisions of the NTHSSA, Stanton Territorial Hospital Foundation and DHSS. With more than 500 clients, 200 computers, 85 printers and 10 software products, the breadth of the incumbents work is diverse and ranges from basic tasks to complex projects. In addition, the computer industry is continually evolving and presenting new technologies. The incumbent is responsible to develop expertise in new technologies NTHSSA is planning to implement and support. As a result, the incumbent works on concurrent projects at all times and is responsible for setting priorities of the work that is required to be done.

KNOWLEDGE, SKILLS AND ABILITIES:

• Theoretical and practical knowledge of PC computers, software and printers as well as basic knowledge of networking technology (i.e servers, operating systems).
• Ability to research, troubleshoot and ask pertinent questions of clients so that information gathered may be interpreted and translated to technical specifications and diagnosis.
• Communication skills to work with both clients in a non-technical manner to determine their needs, problems as well as technical vendors and contractors to communicate diagnosis of problem and technical data.
• Ability to learn and apply new technologies quickly with limited resources for training.

Typically, the above qualifications would be attained by:

EDUCATION AND EXPERIENCE

• A post-secondary institution program in computer science and/or computer technology program and four (4) years employment in a technical support environment in a medium sized organization.

EQUIVALENCIES

• A degree in computer science and/or computer technology program and two (2) years employment in a technical support environment in a medium sized organization.
• All other equivalencies will be considered on a case-by-case basis.

TECHNICAL SUPPORT ENVIRONMENT:

• Service Desk IT

GNWT Inquiries

Inquiries Only:

Department of Finance
Government of the Northwest Territories
YELLOWKNIFE CENTRE 5TH FLOOR
BOX 1320 YELLOWKNIFE NT X1A 2L9
Tel [phone] Extension 14106
Fax [phone]
[e-mail]