Technical Support Manager, EMEA

SOTI; Canada; Remote; CAD 60,000 - 90,000; Full time

Job summary

A leading mobile and IoT management provider is seeking a Technical Support Manager to drive their expansion in Romania. You will lead a team of specialists, ensuring exceptional customer support and operational excellence. The ideal candidate has over 3 years of management experience in technical support and a strong understanding of mobile computing technologies. This position offers a unique chance to build a regional presence and shape the organization's future.

Benefits

Competitive rewards

Training and career development programs

Travel opportunities

SOTI Day

Qualifications

• Minimum 3+ years of technical support management experience.
• Outstanding verbal and written communication skills in English.
• Experience with mobile device management solutions is an asset.

Responsibilities

• Manage and support a team of Technical Support Specialists.
• Monitor and report on team performance.
• Implement process improvements and documentation updates.

Skills

Technical support management

Problem-solving

Strong communication skills

Team player

Knowledge of mobile computing platforms

Education

Degree or Diploma in Computer Networking, Information Technology, Computer Science

Tools

Microsoft SQL

Networking

Databases

Job description

Job Title: Technical Support Manager, EMEA

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Location

Bucharest, Romania

Role Type

Consultant, Full Time, Hybrid working

Who We Are

At SOTI, we are committed to delivering best‑in‑class mobile and IoT device management solutions. We are looking for out‑of‑the‑box thinkers that appreciate the art of creating great software. To us, being visionary is more important than doing things the way they’ve always been done.

What We’re Looking For

As the Technical Support Manager in Romania, you will be the first operative on the ground and play a pivotal role in driving SOTI’s expansion in the region. We are looking for someone who thrives in a fast‑paced, high‑growth environment and is motivated to build strong customer relationships, solve complex challenges, and deliver exceptional support through your team. This is a critical and unique opportunity for someone passionate about technology, problem‑solving, and customer success, with the drive to turn challenges into achievements. Joining SOTI at this stage in Romania means becoming a founding force in building our regional operations and laying the groundwork for future success while directly impacting our EMEA customers today.

What’s in it for you?

Joining SOTI in this role means stepping into a once‑in‑a‑career opportunity to be part of something big from the very beginning. You’ll be at the forefront of building our presence in Romania, with the chance to shape not only your own career but the future of a global leader in mobility and IoT management. At SOTI, you’ll be surrounded by passionate, collaborative teams who thrive on innovation and continuous learning, supported by access to training, certifications, and career development programmes to help you grow faster than you thought possible. You’ll work with cutting‑edge technologies alongside world‑class partners, all while enjoying a culture that values balance, celebrates wins, and gives back through perks like SOTI Day, travel opportunities, and competitive rewards that recognise your impact. Most importantly, you’ll be empowered to make your mark, build something lasting, and be part of a journey that’s only just beginning.

What You’ll Do

• Manage and support a team of Technical Support Specialists, level 1 to level 3, ensuring the delivery of exceptional technical support.
• Hold regular one‑to‑one meetings with your team, coaching and developing them to achieve both performance and career goals.
• Monitor and report on team performance, ensuring SLAs and KPIs are consistently met.
• Build strong relationships with internal stakeholders, ensuring technical challenges are resolved quickly and effectively.
• Collaborate closely with global support, sales, and engineering teams to deliver seamless solutions and an outstanding customer experience.
• Provide your team with the resources, training, and guidance needed for success, while streamlining processes across departments.
• Implement process improvements and documentation updates to meet the demands of a fast‑growing organisation.
• Contribute to the strategy for growing SOTI’s footprint in Romania and EMEA, playing a key role in establishing and scaling our operations in the region.

Qualifications

• Degree or Diploma in Computer Networking, Information Technology, Computer Science, or a related technical field.
• Minimum 3+ years of technical support management experience.
• Outstanding verbal and written communication skills in English.
• Strong problem‑solving abilities, strong team player (i.e. flexible, hard‑working, fast‑learner, self‑motivated, results‑oriented).
• Knowledge of mobile computing platforms (Android, iOS).
• Knowledge of software technologies such as networking and databases.
• Any prior experience working with mobile device management solutions is an asset.
• Any experience with Microsoft SQL.

About SOTI

SOTI is the world’s most trusted provider of mobile and IoT management solutions, with more than 17,000 enterprise customers and millions of devices managed worldwide. SOTI’s innovative portfolio of solutions and services provide the tools organisations need to truly mobilise their operations and optimise their mobility investments. SOTI extends secure mobility management to provide a total, flexible solution for comprehensive management and security of all mobile devices and connected peripherals deployed in an organisation.

At SOTI, we celebrate the uniqueness of our global teams and are proud to be an equal‑opportunity workplace. We are curious problem solvers who are committed to bringing the best mobile and IoT management solutions to market. We offer careers with #EndlessPossibilities.

If you want to bring your ideas to life, apply at SOTI today.

Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with an agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.