Technical Support Manager

I-Gard Corporation; Mississauga; On-site; CAD 105,000 - 120,000; Full time

Benefits offered by this job

Standard medical benefits

RRSP benefits

Job summary

A growing technology company in Mississauga is seeking a Technical Support Manager responsible for providing application support and managing the technical support team. This role involves project management for product development and working closely with various engineering teams. The ideal candidate should have a Bachelor's degree in Electrical or Mechanical Engineering, with over 5 years of relevant experience and at least 2 years in a supervisory role. Compensation is competitive, ranging from $105k to $120k based on experience.

Qualifications

• 5+ years of relevant work experience in the electrical power sector.
• Minimum of 2 years in a supervisory or management role.

Responsibilities

• Provide product and application training to the customer technical support team.
• Manage the daily activities of the technical support team.
• Act as project manager for developing resistive load banks.
• Support the field application engineer in resolving customer issues.

Skills

Technical support

Project management

Application training

Management skills

Education

Bachelor of Electrical or Mechanical Engineering with P.Eng. status

Job description

As we continue to grow and extend our product offering and technical support capabilities, we are in need of adding a Technical Support Manager, who will report to the Vice President of Engineering.

The primary responsibility of this position is to provide technical and application support as well as daily task management to the resistor engineering and technical customer support teams. This is an on-site position at our Mississauga location.

The daily functions of the Technical Support Manager include but are not limited to:

• Provide product, application training, technical support and daily management to the customer technical support team.
• Provide technical and application support to marketing in preparation of technical presentations, brochures, manuals etc.
• Provide technical support and daily management to the resistor engineering team and establish best practices for the design of all resistor based products.
• Act as project manager in the development of a line of resistive load banks.
• Support the field application engineer in resolving customer application issues or concerns.
• Assist manufacturing with the implementation of automated testing processes.

Requirements

• Bachelor of Electrical or Mechanical Engineering with P.Eng. status.
• At least 5 years of relevant work experience in the electrical power sector including a minimum of 2 years in a supervisory or management role.

Compensation: the base salary will be in the $105k to $120k range depending on experience along with standard medical and RRSP benefits.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology