Technical Support Engineer (Portuguese-Speaking)

Botpress; Montreal; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

4 weeks of vacation

Paid sick and parental leave

Comprehensive health, dental, vision, travel, and life insurance

Funding for education and skills improvement

Fully-stocked fridge and cupboard

Vibrant office community with weekly socials

Job summary

A leading AI start-up in Montreal is looking for a Technical Support Engineer to assist customers through live chat and ticketing, create educational content, and collaborate with product teams. The ideal candidate will be fluent in Portuguese and English, with a background in STEM and tech-savvy skills. This role offers a dynamic work environment with a strong focus on innovation and teamwork, alongside generous perks including 4 weeks of vacation and comprehensive health benefits.

Qualifications

• Fluent in English; French is a plus.
• Experience with customer support, technical support, or sales engineering.
• Comfortable writing code and familiarity with APIs.

Responsibilities

• Assist customers via live chat, ticketing, and Discord.
• Create educational content to empower users.
• Work cross-functionally with product and engineering teams.

Skills

Fluent in Portuguese

Great communicator

Problem-solver

Eager to learn

Education

Background in STEM or equivalent technical experience

Tools

Typescript

SQL/NoSQL

Job description

Technical Support Engineer (Portuguese‑Speaking)

Help bring AI agents to companies worldwide. Over the next decade, autonomous agents will redefine how we work. Botpress allows companies to build and deploy advanced AI agents that move beyond conversation into real business logic. Our product works today and at scale, across industries, regions, and limitless use cases. As the 3rd fastest‑growing B2B AI start‑up worldwide, we’re at the forefront of the AI revolution, providing the most widely‑used platform for sophisticated AI agents. The work ahead is ambitious. The opportunity is rare. We take a deliberate approach to growth: product‑led, capital‑efficient, and highly focused. If you want to build foundational technology for one of the most meaningful platform shifts in software, we’re looking for top talent to join us.

Key Highlights

• Over 1 million AI agents and chatbots deployed
• 700,000+ platform users
• Trusted by 35% of Fortune 500 companies
• 7 years of expertise in AI solutions

About The Role

Botpress is looking for a Technical Support Engineer who thrives on solving problems and helping users succeed. This is not just a support role— it’s an opportunity to work directly with customers, improve our product, and shape the future of AI automation.

We need someone who loves technology, enjoys talking to people, and can think on their feet. Whether you studied engineering, science, or just love tinkering with tech, you’ll fit right in if you’re eager to learn, adapt, and make an impact.

What You’ll Do

• Help our customers through live chat, ticketing, and Discord, ensuring they get the most out of Botpress
• Create educational content (videos, guides, and tutorials) to empower users
• Assist sales and partnerships teams by creating demos, solutions, and presentationsPrototype and build small applications using Botpress to showcase AI automation in action
• Collaborate with partners and integrations to develop high‑value use cases
• Work cross‑functionally with product and engineering to share customer feedback and improve our platform

Who You Are

• Tech‑savvy – comfortable with APIs, integrations, and troubleshooting (software engineer experience is a plus)
• A great communicator – enjoy helping people and can explain technical concepts in a simple way
• Problem‑solver – love digging into challenges and finding creative solutions
• Self‑starter – take ownership of tasks and always look to improve things
• Eager to learn – curious about AI and excited to work with cutting‑edge technology

Requirements

• Background in STEM or equivalent technical experience
• Fluent in Portuguese and English (French is a plus)
• Some experience with customer support, technical support, or sales engineering
• Comfortable writing code (Typescript is a plus)
• Familiarity with APIs and databases (SQL/NoSQL) is a plus
• Experience in a fast‑paced environment (startup, SaaS, or tech company) is a plus

About Botpress

Botpress recently raised its $25 million Series B funding. As a fast‑growing start‑up, we run a lean and innovative ship that leans on AI for maximum business impact. At Botpress, everyone is an owner, bringing their unique perspective and talents. Our teams are talented and passionate. We intentionally hire individuals who are eager, passionate, talented, and hungry to learn and grow throughout their career. We operate fully in‑office, with a culture that values both technical rigor and shared ambition. You’ll be on a team that’s not just adapting to the AI revolution, but leading it. Joining our team means changing the future of enterprise AI and building technology that will define the next era of business automation.

Benefits

• Work at one of Canada’s fastest‑growing AI start‑ups
• Work with a talented and passionate team
• 4 weeks of vacation
• Paid sick and parental leave
• Comprehensive health, dental, vision, travel, and life insurance
• Funding for education and skills improvement
• Fully‑stocked fridge and cupboard – we take snacks seriously
• Your own desk – no ‘hot‑desk’‑style sign‑up systems
• A vibrant office community, including weekly socials

Referrals increase your chances of interviewing at Botpress by 2x.

St‑Bruno‑de‑Montarville, Quebec, Canada