Technical Support Engineer L3

Check Point Software Technologies Ltd.; Ottawa; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

A leading Cyber Security firm is seeking an IT & System Administration professional in Ottawa, Ontario. This hybrid role requires a CCNA or equivalent and involves troubleshooting network technologies and providing technical support to customers. Candidates should have some experience in enterprise environments and familiarity with ticketing systems like Sales Force or Zendesk. Join an award-winning company committed to security and innovation.

Benefits

Award-winning company culture

Qualifications

• 0 - 2 years of experience in troubleshooting network related technologies in an enterprise environment.
• Experience providing technical support direct to customers or resellers.
• Minimal travel may be expected.

Responsibilities

• Assist in reproducing issues and provide resolutions.
• Manage customer expectations and resolve technical issues.
• Support Service Managers for high profile technical escalations.
• Teach troubleshooting skills on Check Point products.

Skills

CCNA or equivalent

Troubleshooting network technologies

Technical support to customers

Experience with ticketing systems

Scripting/Programming (Bash, Python, JAVA, SQL)

Tools

Sales Force

Zendesk

Freshdesk

Job description

IT & System Administration | Full Time | Job Id: 25088

Why Join Us?

As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024. We\'ve also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female-Friendly Companies. If you\'re passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.

Key Responsibilities

• Assist in reproducing issues and work with internal teams to provide resolutions / knowledge transfers.
• Assist with managing customer expectations and resolution of technical issues in a timely manner.
• Provide necessary support to the Service Managers for high profile technical escalations.
• Develops, maintains and teaches troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies.

Qualifications

• CCNA or equivalent required.
• 0 - 2 years of experience troubleshooting network related technologies in an enterprise environment.
• Experience providing technical support direct to customers or resellers in an enterprise environment.
• Experience working with Sales Force, Zendesk, Freshdesk or any other ticketing system via phone/web/chat.
• Scripting/Programming experience with: Bash, Python, JAVA, SQL.
• Minimal travel may be expected.
• This is a hybrid role: 3 days on site.
• Must be eligible to work in country of residence without sponsorship from an employer now or in the future.

EOE M/F/Veterans/Persons with disability

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Voluntary Self-Identification of Post-Offer Protected Veterans

1) This company is a Government contractor subject to the Vietnam Era Veterans\' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment: (1) disabled veterans; (2) recently separated veterans; (3) active duty wartime or campaign badge veterans; and (4) Armed Forces service medal veterans. These classifications are defined as follows:

• A "disabled veteran" is one of the following:
  • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
  • a person who was discharged or released from active duty because of a service-connected disability.
• A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran\'s discharge or release from active duty in the U.S. military, ground, naval, or air service.
• An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval, or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
• An "Armed Forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval, or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Protected veterans may have additional rights under USERRA - the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service. For more information, call the U.S. Department of Labor\'s Veterans Employment and Training Service (VETS), toll free, at 1-866-4-USA-DOL.

2) As a Government contractor subject to VEVRAA, we are required to submit a report to the United States Department of Labor each year identifying the number of our employees belonging to each specified "protected veteran" category. If you believe you belong to any of the categories of protected veterans listed above, please indicate by checking the appropriate box below. If you are a disabled veteran it would assist us if you tell us whether there are accommodations we could make that would enable you to perform the essential functions of the job, including special equipment, changes in the physical layout of the job, changes in the way the job is customarily performed, provision of personal assistance services or other accommodations for your disability.

3) Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information provided will be used only in ways that are not inconsistent with the Vietnam Era Veterans\' Readjustment Assistance Act of 1974, as amended.

4) The information you submit will be kept confidential, except that (i) supervisors and managers may be informed regarding restrictions on the work or duties of disabled veterans, and regarding necessary accommodations; (ii) first aid and safety personnel may be informed, when and to the extent appropriate, if you have a condition that might require emergency treatment; and (iii) Government officials engaged in enforcing laws administered by the Office of Federal Contract Compliance Programs, or enforcing the Americans with Disabilities Act, may be informed.

5) Check Point has prepared an Affirmative Action Program to implement the affirmative action provisions of the Vietnam Era Veterans\' Readjustment Assistance Act of 1974, as amended. It is our policy to base all employment decisions on the principles of equal employment opportunity, and to take affirmative to employ and advance in employment protected veterans. The company will ensure that its human resources programs are administered without regard to an individual\'s status as a protected veteran, and that employment decisions are based on valid job requirements. We will also ensure that employees and applicants will not be subjected to harassment of any kind because of their status as a protected veteran. Information on the Veterans Affirmative Action Program is available for review by employees and applicants in the office of our EEO Official, Fiona Nguyen - HR Partner, during our regular business hours of 9:00 a.m. to 5:00 p.m.

Voluntary Self-Identification of Disability - Form CC-305

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:

• Blindness
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Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Voluntary Self-Identification of Disability

* Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor\'s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp

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Our Equal Employment Opportunity Statement

Check Point Software Technologies is an equal opportunity employer and we strive for diversity in our workplace. All qualified applicants will receive consideration for employment opportunities without regard to religion, race, color, sex, marital or veteran statuses, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity or expression, genetic information, or any other characteristics protected by the laws or regulations of any jurisdiction in which we operate.