Technical Support Engineer II | Canada - Remote Expand to view all locations Canada - Alberta - Remote Canada - British Columbia - Remote

Cohesity, Inc.; Canada; Remote; CAD 92,000 - 116,000; Full time

Benefits offered by this job

Healthcare coverage

Vacation

Paid holidays

Refresh days

RRSP pension

Life and disability insurance

Job summary

Cohesity is seeking a Technical Support Engineer to join our Customer Support team, focused on data protection issues across Cloud and on-premise platforms. You will work with a global engineering team to ensure top-tier support and excellent customer communication in English.

Strong Linux experience, scripting abilities in Python/Bash, and familiarity with cloud platforms are preferred. The role may require location in Eastern Canada to cover shifts."

Qualifications

• Bachelor's degree in storage, networking or virtualization or equivalent 5+ years of experience.
• Deep understanding of Linux kernel related to storage, networking, compute and memory.
• Ability to analyze system diagnostics and clearly articulate issues.
• Familiar with Linux debugging utilities: systemtap, tcpdump, ftrace, strace, wireshark, gdb, crash.
• Experience with remote file access protocols: NFS, SMB (CIFS).
• Strong storage concepts including virtualization and data protection (e.g. VMware, CommVault, Symantec, EMC, NetApp).
• Experience with Python, Bash or Powershell.

Responsibilities

• Deploy, maintain and operate Cohesity clusters worldwide.
• Provide support on clusters in AWS, Azure and Google Cloud.
• Write scripts in bash or python for log capture and analysis.
• Monitor and manage availability of clusters and related apps.
• Perform performance analysis and tuning; recommend cluster expansions.
• Lead changes to Cohesity Data platform based on deployment feedback.
• Support Powershell cmdlets and RESTful APIs; provide automation scripts.
• Debug and resolve issues with CentOS platform.

Skills

Linux platform

Python scripting

Bash scripting

Powershell knowledge

Troubleshooting

Education

Bachelor's degree in storage/networking/virtualization

Tools

VMware

CommVault

Symantec

EMC

NetApp

CentOS

Job description

Cohesity opens in a new tab is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data — across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale. We’ve been named a Leader by multiple analyst firms and have been globally recognized opens in a new tab for Innovation, Product Strength, and Simplicity in Design. Join us on our mission to shape the future of our industry.

Technical Support Engineer at Cohesity

As a Technical Support Engineer at Cohesity, you will work within our Customer Support organization, supporting and resolving data protection issues on Cloud and on-premise platforms. We are seeking passionate technical support engineers who possess deep technical expertise, excellent troubleshooting experience, outstanding customer service, and great communications skills. You will work with other engineers from our global team to ensure our customers receive the highest level of support possible.

Effective spoken and written business communication skills are needed for business communications such as support calls, technical customer conversations, technical documentation, correspondence, presentations, negotiations, socializing and meetings.

Preferably located in Eastern Canada to support shift coverage needs.

HOW YOU'LL SPEND YOUR TIME HERE

• Responsible for deployment, maintenance and operations on Cohesity clusters deployed worldwide.
• Provide support on clusters deployed in cloud platforms like Amazon Web Services, Microsoft Azure and Google Cloud Platform.
• Write scripts using bash or python for log capture and analysis on large clusters.
• Proactively monitor and manage the availability of clusters and associated applications.
• Perform performance analysis, tuning and provide recommendations on issues and suggest cluster expansion if required.
• Define and lead changes to the Cohesity Data platform to product engineering teams based on feedback from deployments.
• Provide support for issues pertaining to Powershell cmdlets and RESTful APIs and provide scripts for automating tasks on Cohesity Data Platform.
• Work on debugging and resolving technical issues with the CentOS Platform.

WE'D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING

• Bachelor's degree specializing in storage, networking or virtualization or equivalent 5+ years of experience.
• Deep understanding of Linux platform and ability to identify and resolve issues with the Linux kernel associated with storage, networking, compute and memory.
• Ability to analyze system diagnostics and clearly articulate issues.
• Good understanding of Linux debugging utilities, with an emphasis on systemtap, tcpdump ftrace, strace, wireshark, gdb, and crash.
• Experience with remote file access protocols, including NFS, SMB (CIFS).
• Strong experience with storage-related concepts, including virtualization and data protection (e.g. VMware, CommVault, Symantec, EMC, NetApp).
• Experience with Python, Bash or Powershell.

Additional Skills (Nice to Have)

• Master’s degree specializing in storage, networking or virtualization.
• Experience working with a distributed file system.
• Performance analysis experience.
• Linux Platform Architecture experience.

Disclosure Pursuant to Applicable Equal Pay Transparency Laws - This position has a starting pay range as listed below. Actual salary depends upon many factors, including a candidate’s skills, qualifications and experience, location, and salary expectations, and therefore a starting salary at the low end, high end, or even above the stated range may be offered. This position may also be eligible for bonus compensation, commission (if in a sales function), and/or equity grants. Additionally, full-time employees are eligible to participate in our comprehensive benefits framework, including health and wellness benefits, vacation, paid holidays and refresh days, pension - RRSP, life and disability insurance coverages, and other benefits the Company may offer from time to time.

Pay Range :

$65,600.00-$82,000.00

The compensation noted above is based on an annualized hourly rate assuming normal full-time employment.

Data Privacy Notice for Job Candidates: For information on personal data processing, please see our Privacy Policy. Equal Employment Opportunity Employer (EEOE). Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or [e-mail] for assistance. In-Office Expectations: Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing. We strongly prefer candidates who are currently located in or near the designated job location. Candidates outside the area should apply only if they are committed to relocating prior to their start date and have the legal right to work in the job location.

At Cohesity, we work hard and move fast—and we’re not afraid to push boundaries to deliver exceptional work. We value integrity and respect, and here’s what we promise: We’ll give you the tools to be successful and welcome you into a culture that celebrates individual contributions and collective success. We’ll empower you to grow, offer continuous learning opportunities, and surround you with ambitious, collaborative colleagues.

We strive to have a parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our employees (and their families) is the right thing to do.

• Healthcare coverage for you and your family
• Paid parental leave
• Flexible paid time off
• Additional company-wide days off throughout the year
• A robust wellness program
• Continuous learning opportunities
• And a competitive salary and additional benefits package

Join our team!

Life at Cohesity

Want to learn more about Life at Cohesity and our RADIO Values? Read more from our employees here.