Technical Support Engineer — CCTV & AI IoT Solutions

EONCA Corporation o / a CCTV Direct; Mississauga; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading surveillance equipment provider located in Mississauga is seeking a Technical Support specialist. The role involves providing assistance to customers facing technical issues, supporting the sales team, and reporting product concerns. Candidates should possess a post-secondary degree in technology, strong customer service skills, and some experience with PC and IP Networks. Bilingualism in English and French is preferred.

Qualifications

• Strong customer service orientation.
• Excellent verbal and written communication skills.
• Some experience operating and troubleshooting PC and IP Networks.

Responsibilities

• Provide technical support to customers via phone, email, web.
• Assist sales team with projects and pre-sales inquiries.
• Identify trends in customer inquiries.

Skills

Customer service orientation

Problem-solving

Analytical skills

Interpersonal skills

Bilingual (English and French)

Education

Post-secondary degree or diploma in technology

Tools

PC and IP Networks

Job description

A leading surveillance equipment provider located in Mississauga is seeking a Technical Support specialist. The role involves providing assistance to customers facing technical issues, supporting the sales team, and reporting product concerns. Candidates should possess a post-secondary degree in technology, strong customer service skills, and some experience with PC and IP Networks. Bilingualism in English and French is preferred.