Technical Support Engineer

Targeted Talent; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A rapidly growing software development company in Canada is seeking a remote Technical Support Engineer. The ideal candidate has at least two years of IT support experience, strong troubleshooting skills, and expertise in email/networking protocols. This position offers competitive salary, health and dental benefits, and opportunities for career progression.

Benefits

Competitive Salary!

Health and dental benefits

Plenty of vacation time

Opportunity for career progression

Completely remote work!

Qualifications

• Minimum two years in IT support or system administration.
• Expert knowledge of email and networking protocols.
• Track record of resolving complex technical issues.

Skills

IT support experience

Email/networking protocols knowledge

Troubleshooting skills

Tools

Office 365

Microsoft Exchange

Job description

We are looking for multiple (5) Technical Support Engineersfor our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.

You Have:

• Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
• Expert knowledge of email/networking protocols (e.g.: SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
• Knowledge of email & collaboration platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
• Solid track record of troubleshooting and resolving complex technical issues

Bonus points if you have:

• Experience with Exchange Administration (or any other email & collaboration platform)
• Experience using PowerShell for automation, implementation, and data extraction
• Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
• Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, & Office 365 (Exchange Online) strongly preferred
• Knowledge of Directory services (DirSync,AADSync, Active Directory / domains)
• Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis

Perks:

• Competitive Salary!
• Health and dental benefits
• Plenty of vacation time
• Opportunity for career progression
• Completely remote work!

If this role sounds like something you might be interested in, please click apply!