Technical Support Analyst - Operations

NHS Ayrshire & Arran; Saskatoon; On-site; CAD 80,000 - 100,000; Full time

Job summary

A large healthcare organization is seeking an experienced Technical Analyst to join the Proactive Support Team. The role focuses on delivering customer-centric digital support services and enhancing infrastructure across various sites. Candidates should have strong technical skills and experience in the digital field. Working hours are Monday to Friday from 9 am to 5 pm, with a move to 36 hours a week starting April 2026. Informal inquiries can be directed to Stewart McGookin at the provided contact number or email.

Qualifications

• Demonstrable customer engagement skills.
• Relevant Technical skills in Digital support.
• Experience in a specialist area.

Responsibilities

• Deliver a customer focused Digital support service to all Desktop and end-user devices.
• Package and deploy applications.
• Continuously develop and enhance eHealth infrastructure.
• Participate in team roles and cover various physical sites.

Skills

Customer engagement skills

Technical skills

Digital experience

Job description

Overview

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non‑clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

Shift Pattern

The shift pattern for this post are Monday to Friday 9am to 5pm.

Opportunity

An exciting opportunity has arisen to join the Proactive Support Team within eHealth, Operations, NHSGGC as we seek to recruit to this post of Technical Analyst. The primary objective of Proactive Support Team is to deliver a customer focused Digital support service to all Desktop and end user devices Board‑wide. Additional objectives include packaging and deployment of applications, continuous development and enhancing eHealth infrastructure to meet service and operational standards and requirements. The post holder will participate in most Team roles and will work within a rotational system for covering various physical sites across the Board to support workload and involvement in support strategic objectives.

Responsibilities

• Deliver a customer focused Digital support service to all Desktop and end‑user devices Board‑wide.
• Package and deploy applications.
• Continuously develop and enhance eHealth infrastructure to meet service and operational standards and requirements.
• Participate in most Team roles and work within a rotational system to cover various physical sites across the Board.

Qualifications

Seeking an experienced Technical Analyst to join this established Team with demonstrable customer engagement skills, relevant Technical skills and Digital experience within the specialist area.

Contact Information

Informal contact: Stewart McGookin, Support Team Manager, On 0785510074 or email [e-mail]

Employment Details

Please be advised that, effective 1 April 2026, the full‑time working hours for all Agenda for Change posts will be reduced to 36 hours.

Recruitment Process

Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.

Inclusion and Equality

NHS Greater Glasgow and Clyde‑ NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognisingmilitary skills, experience and qualifications during the recruitment and selection process.

Artificial Intelligence

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third‑party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

Application Support

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