Technical Support Analyst II

Weyerhaeuser; Northwestern Ontario; On-site; CAD 80,000 - 114,000; Full time

Job summary

Weyerhaeuser in Kenora, Ontario seeks an experienced IT professional to deploy, maintain, and support desktops, servers, printers, switches, APs, and OT/IT systems at our Kenora facility. The role participates in after-hours on-call rotation and collaborates with mill site staff and IT/OT teammates.

The position requires an Associate’s degree in information technology or equivalent, 3+ years’ experience, strong problem-solving, and excellent communication.

Qualifications

• Associate’s degree in information technology or equivalent combination of education and/or experience.
• Three plus years’ experience in technical administration of PCs, printers, servers, with broad-based technical abilities.
• Experience supporting desktops, laptops, servers, printers, switches, wireless AP’s, Internet Circuits, VoIP, VPN and general infrastructure.
• Problem-solving skills and the ability to learn new technologies.
• Strong oral and written communication skills.

Responsibilities

• Field incoming help requests from end users in a courteous and professional manner.
• Record, track, and document the problem-solving process through to final resolution.
• Identify and learn software and hardware used and supported by the organization.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, hardware diagnostics, and configuring systems and applications.
• Familiarize end users with basic software, hardware, and peripheral device operation.
• Install, upgrade, and support desktops, laptops, servers, printers, switches, wireless APs, Internet Circuits, VoIP, VPN, CCTV, and other ancillary systems.
• Adhere to organizational asset, change, problem, and incident management processes.
• Track all IT / OT assets at assigned location.
• Maintains assigned servers (physical and/or virtual) and ensure all updates are applied in accordance with organizational guidelines.
• Actively participate in IT / OT Team meetings.

Skills

Desktop support

Server administration

Printer support

Networking fundamentals

VoIP

VPN

Education

Associate’s degree in information technology

Four-year degree in information technology

Tools

Microsoft certifications

Cisco certifications

ITIL

Job description

This role is located in our Kenora, ON Wood Products Manufacturing Facility, and is responsible for deployment, maintenance, and technical support of desktops, laptops, servers, client devices, switches, AP’s, printers, specialty equipment, digital signage, security, access control, cameras and other ancillary IT/OT systems. This role will work closely with business users, mill site staff, and IT / OT teammates, and will take part in the after-hours/on-call rotation.

Typical Duties

• Field incoming help requests from end users in a courteous and professional manner
• Record, track, and document the problem-solving process through to final resolution
• Identify and learn software and hardware used and supported by the organization
• Perform hands-on fixes at the desktop level, including installing and upgrading software, hardware diagnostics, and configuring systems and applications
• Familiarize end users with basic software, hardware, and peripheral device operation
• Install, upgrade, and support desktops, laptops, servers, printers, switches, wireless AP’s, Internet Circuit’s, VoIP, CCTV, and other ancillary systems
• Adhere to organizational asset, change, problem, and incident management processes
• Track all IT / OT assets at assigned location
• Maintains assigned servers (physical and/or virtual) and ensure all updates are applied in accordance with organizational guidelines
• Actively participate in IT / OT Team meetings

Job

Information Technology

Primary Location

CAN-ON-Kenora

Schedule

Full-time

Job Level

Individual Contributor

Job Type

Experienced

Shift

Day (1st)

Relocation Assistance

Available

• Demonstrated safety focus
• Associate’s degree in information technology or equivalent combination of education and/or experience
• Three plus years’ experience in technical administration of PCs, Printers, Servers, with demonstrated broad-based technical abilities
• Skilled and experienced supporting desktops, laptops, servers, printers, switches, wireless AP’s, Internet Circuit’s, VoIP, VPN, general infrastructure etc.
• Problem-solving skills and the ability to learn new technologies
• Strong oral and written communication skills

Highly Valued Skills

• Experience supporting the IT infrastructure needs of a manufacturing facility
• Experience supporting the OT infrastructure needs of a manufacturing facility
  • Process Control Technician / Engineer
• Microsoft, Google, CISCO, ITIL or similar Certifications
• Four-year degree in information technology or related field

About Kenora

Kenora is situated on beautiful Lake of the Woods in the heart of some of the most scenic wilderness in Ontario. With a population of 16,500 the city offers excellent recreational opportunities at your doorstep. Kenora is North America’s premier boating destination. We are the connection to Lake of the Woods and its 14,522 islands. For more information and 30 great reasons to call Kenora home, please visit www.kenora.ca

About Weyerhaeuser

We sustainably manage forests and manufacture products that make the world a better place. We’re serious about safety, driven to achieve excellence, and proud of what we do. With multiple business lines in locations across North America, we offer a range of exciting career opportunities for smart, talented people who are passionate about making a difference.

We know you have a choice in your career. We want you to choose us.

Compensation

This role is eligible for our annual merit-increase program, and we are targeting a salary range of $79,700 - $114,000 based on your level of skills, qualifications and experience. You will also be eligible for our Annual Incentive Program, which offers a cash bonus targeting 7% of base pay. Potential plan funding may range from zero to two times that target.

Benefits

When you join our team as a nonunion employee, you and your dependents will be offered coverage under our comprehensive employee benefits plan, which includes medical, dental, vision, short and long-term disability, and life insurance. We also support personal volunteerism, sponsor a host of diversity networks, promote mentoring, and provide training and development opportunities to help you chart your path to a fulfilling career.

Retirement

Nonunion Canadian employees are automatically enrolled in our Defined Contribution Pension Plan, which includes a paid company match up to 6%, in addition to a company contribution equaling up to 7.25% of your base salary. Employees are also eligible to enroll in the Retirement Savings Plan (Group RRSP).

Weyerhaeuser is an equal opportunity employer. Inclusion is one of our five core values and we strive to maintain a culture where all our people feel a sense of belonging, opportunity and shared purpose. We are committed to recruiting a diverse workforce and supporting an equitable and inclusive environment that inspires people of all backgrounds to join, stay and thrive with our team.