Technical Support Analyst — 1-Year Contract, 24/7 Shift

Bulletproof, a GLI Company; Halifax; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading technology firm in Halifax is seeking a Technical Support Specialist on a temporary one-year contract. The ideal candidate will deliver efficient first-line technical/customer support, maintain enterprise Microsoft environments, and must have a college certificate in IT along with strong customer service skills. The role requires flexibility for overnight and weekend shifts. Competitive benefits are included in this position.

Benefits

Comprehensive Health, Dental, and Vision Insurance

Annual Discretionary Bonus

Educational Assistance Program

Qualifications

• Passion for IT and desire to learn more about it.
• Excellent communication and interpersonal skills.
• Ability to work independently with minimal supervision.

Responsibilities

• Answer incoming calls for technical/customer service support.
• Respond to incoming e-mails concerning technical issues.
• Deliver prompt and efficient technical support in a professional manner.

Education

College certificate or diploma in information technology

Tools

Microsoft Windows

Microsoft 365

Microsoft Office

Service desk software

Job description

A leading technology firm in Halifax is seeking a Technical Support Specialist on a temporary one-year contract. The ideal candidate will deliver efficient first-line technical/customer support, maintain enterprise Microsoft environments, and must have a college certificate in IT along with strong customer service skills. The role requires flexibility for overnight and weekend shifts. Competitive benefits are included in this position.