Technical Support Agent

Korova Designs Inc.; Montreal (administrative region); On-site; CAD 30,000 - 60,000; Full time

Job summary

A tech support company in Montreal is seeking a skilled computer support specialist to provide on-site technical assistance. The ideal candidate will have at least 2 years of relevant experience and be proficient in various software and operating systems, including Linux, Windows, and programming languages such as Python. Responsibilities include providing users with access to networks, troubleshooting software issues, and maintaining a log of solutions. Benefits include group insurance and free parking.

Benefits

Group insurance benefits

Free parking available

Qualifications

• Must have 2 to 3 years of experience in computer support.
• Certificates relevant to computer support are required.

Responsibilities

• Give access to computer networks.
• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties.
• Consult technical manuals and user guides to implement solutions.
• Provide advice and training to users in response to difficulties.
• Collect and maintain a problems and solutions log.
• Provide business systems, network and Internet support.
• Set up equipment for employee use.
• Perform Web-server backup and recovery operations.
• Provide customer service.
• Manage incidents.

Skills

Linux

Device drivers

Desktop applications

File management software

Multimedia software

Presentation software

3D graphic software

Image editing software

Project management software

Programming software

Programming languages

Computer-aided design (CAD)

Mac OS

Python

MS Active Directory

MS Office

MS Windows

SQL

Spreadsheet

TCP/IP

Visual Basic

Wireless networks

WordPress

Education

Other trades certificate or diploma

Computer support specialist

Job description

Overview

Languages: French

Education

• Other trades certificate or diploma
• Computer support specialist

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

Experience and specialization

• Linux
• Device drivers
• Desktop applications
• File management software
• Multimedia software
• Presentation software
• 3D graphic software
• Image editing software
• Project management software
• Programming software
• Programming languages
• Computer-aided design (CAD)
• Mac OS
• Python
• MS Active Directory
• MS Office
• MS Windows
• SQL
• Spreadsheet
• TCP/IP
• Visual Basic
• Wireless networks
• WordPress

Area of work experience

• Quality assurance or control

Benefits

• Group insurance benefits

Other Benefits

• Free parking available