technical support agent

North Plus Nexus Inc.; Guelph; On-site; CAD 30,000 - 60,000; Full time

Job summary

A Canadian technology firm in Guelph is seeking a full-time technical support specialist. The role involves providing access to computer networks, reporting on performance, and assisting users with issues. Successful candidates must have experience in technical support and the ability to work on-site. This position offers a salary of $37.00 hourly for approximately 35 hours per week. Suitable for candidates authorized to work in Canada only.

Qualifications

• 7 months to less than 1 year of experience.
• Must have a valid work authorization in Canada.

Responsibilities

• Give access to computer networks.
• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computers.
• Provide advice and training to users in response to identified difficulties.
• Participate in the redesign of applications and other software.

Skills

Client focus

Efficient interpersonal skills

Time management

Judgement

Organized

Team player

Job description

Posted on December 16, 2025 by North Plus Nexus Inc.

You have successfully applied for this job through Job Bank!

Job details

• Location: Guelph, ON N1L 1N5
• Salary: $37.00 hourly / 35 hours per week
• Terms of employment: Permanent employment, Full time
• Shifts: Early morning, Morning, Day
• Start date: As soon as possible
• Source: Job Bank #3465413

Experience

7 months to less than 1 year

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service

Supervision

• 3-4 people

Additional information

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Initiative
• Judgement
• Organized
• Team player
• Time management

Who can apply for this job?

You can apply if you are:

• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

Advertised until

2026-01-06

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.