Technical Supervisor

ZEISS Group; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading technology firm in Toronto, Canada seeks an experienced Field Service Supervisor to oversee technical service delivery and manage Field Service Technicians. This role requires strong coaching abilities and effective problem-solving skills. Candidates should have a technical degree and 4 years of field service experience. Join an organization focused on employee development and customer satisfaction.

Benefits

Comprehensive benefits package

Paid time off

Career advancement opportunities

Qualifications

• 4 years of field service experience or related technical experience.
• Previous supervisory experience preferred.
• 2 years as a System Specialist or equivalent experience in coaching and mentoring.

Responsibilities

• Oversee delivery of technical services and supervise field service personnel.
• Coach and mentor Field Service Technicians.
• Resolve customer issues and handle technical escalations effectively.
• Conduct training on technical procedures.

Skills

Field service experience

Coaching and mentoring

Problem solving

Effective communication

Education

Associates or technical degree in engineering

Tools

MS Office (Word, Excel, PowerPoint)

Electronic evaluation equipment

Job description

Overview

Employer Industry: Technology and Engineering Services

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Comprehensive benefits package including medical, vision, and dental coverage
• Paid time off including vacation, personal, and sick days
• Supportive and collaborative work environment focused on employee development
• Chance to make a significant impact on customer satisfaction and service excellence

Responsibilities

• Oversee the delivery of technical services and supervise field service personnel
• Coach and mentor Field Service Technicians to enhance their skills and performance
• Resolve customer issues and handle technical escalations effectively
• Conduct training on technical procedures and promote service excellence
• Manage tools and parts consignment to ensure accountability and efficiency

Qualifications

• Associates or technical degree preferred in an engineering or related field plus 4 years of field service experience or related technical experience
• Previous supervisory experience preferred
• 2 years as a System Specialist or equivalent experience in coaching and mentoring
• Proficiency in standard tools including electronic evaluation equipment and MS Office (Word, Excel, PowerPoint)
• Effective verbal and written communication skills

Preferred Qualifications

• Above-average skills in team building, problem solving, and troubleshooting
• Self-motivated with strong time management abilities
• Experience in customer-focused roles to drive satisfaction

#Technology #Engineering #CareerOpportunity #CustomerSatisfaction #EmployeeDevelopment

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