Technical Supervisor

ZEISS Group; Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leader in technology and engineering solutions is seeking a qualified individual to oversee technical services in Montreal. The role involves supervising field technicians, ensuring high service quality, and providing coaching. Candidates should have a technical degree, supervisory experience, and a strong background in field service. This position offers opportunities for career advancement and comprehensive employee benefits including medical and paid time off.

Benefits

Career advancement

Comprehensive benefits

Paid time off

Supportive work environment

Qualifications

• 4 years of field service experience or related technical experience.
• Previous supervisory experience preferred.
• 2 years as a System Specialist or equivalent experience.

Responsibilities

• Oversee the delivery of technical services ensuring high productivity.
• Supervise field service personnel for installations and repairs.
• Provide hands-on coaching and technical support.

Skills

Supervisory experience

Coaching and mentoring

Effective verbal and written communication

Problem solving

Time management

Education

Associate's or technical degree in engineering or related field

Tools

MS Office (Word, Excel, PowerPoint)

Electronic evaluation equipment

Job description

Overview

Employer Industry: Technology and Engineering Solutions

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Comprehensive benefits including medical, vision, dental, and employee assistance programs
• Paid time off including vacation, personal, and sick days
• Supportive and collaborative work environment focused on employee development
• Chance to make a positive impact on customer satisfaction and service quality

What to Expect (Job Responsibilities)

• Oversee the delivery of technical services within the assigned specialty, ensuring high productivity and service quality
• Supervise field service personnel responsible for the installation, maintenance, and repair of systems
• Provide hands-on coaching and technical support to Field Service Technicians
• Facilitate training on technical procedures and promote service excellence
• Collaborate with the Regional Service Manager to achieve key performance targets, including warranty cost control and paperwork accuracy

What is Required (Qualifications)

• Associate\'s or technical degree preferred in engineering or a related field plus 4 years of field service experience, or related technical experience
• Previous supervisory experience preferred
• 2 years as a System Specialist or equivalent experience in coaching and mentoring
• Proficient in standard tools including electronic evaluation equipment and MS Office (Word, Excel, PowerPoint)
• Effective verbal and written communication skills with the ability to multi-task

How to Stand Out (Preferred Qualifications)

• Above-average skills in team building, problem solving/troubleshooting, self-motivation, and time management
• Experience in customer focus and driving customer satisfaction

#Technology #Engineering #CareerOpportunity #EmployeeBenefits #Leadership

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