Technical Specialist, Quality Assurance

Hitachi, Ltd.; Toronto; On-site; CAD 102,000 - 132,000; Full time

Benefits offered by this job

Health, Dental and Vision plans

Retirement plan with company match

3 weeks of vacation

Life and accident Insurance

Worklife programs and training

Job summary

Hitachi Rail is seeking a Technical Specialist, Quality Assurance to lead as QAM within the Product/Project team, ensuring quality of the CBTC solution and deliverables while maintaining customer satisfaction.

Key tasks include conducting audits, managing non-conformances, performing root cause analyses and driving continuous improvement for first-time-right delivery across engineering disciplines.

Qualifications

• 10+ years hands-on experience in Engineering System/Software development or Quality Assurance in tech/manufacturing.
• Solid understanding of QA practices and Quality Management System.
• Ability to conduct investigations and Root Cause Analysis across multiple disciplines (System, Software, Hardware, PMO).
• Excellent problem solving, written and verbal communication skills.
• Knowledge of standards: CENELEC/AREMA/IEEE, ISO 9001, Project/Product Lifecycle and Deployment.

Responsibilities

• Perform compliance assessment for contractual Quality Assurance requirements.
• Prepare Quality Plans and bid quality estimates and ensure process adherence across Product/Project teams and disciplines.
• Plan, execute and document internal audits and site audits.
• Manage audit findings and non-conformances; record and analyze quality data to identify trends.
• Communicate quality reporting to management and participate in reviews.

Skills

QA practices

Root Cause Analysis

Communication skills

Problem solving

Education

B.S Computer Science / Electrical / Mechanical / Computer Engineering

Job description

About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Job Description

The Technical Specialist, Quality Assurance assumes the role of Quality Assurance Manager (QAM) within the Product/Project team organization and has the responsibility of assuring the quality of the overall safety critical CBTC solution and deliverables, while maintaining customer satisfaction. Key tasks include addressing customer concerns, collaborating with teams and suppliers, managing risks, promoting continuous improvement and ensuring “first time right” mindset on every deliverable.

Key Accountabilities

• Perform compliance assessment for Contractual Quality Assurance requirements.
• Prepare Bid/Project Quality Plans and bid quality estimates and process adherence across Product/Project teams
• and within the operational disciplines (engineering- systems, software, hardware, testing, safety engineering and assurance, industry & supply chain, services, deployment, PM, procurement, etc.)
• Liaise with and guide operational disciplines within Product/Project teams on tailoring while ensuring adherence to standards (ISO 9001, CENELEC EN 50126, EN 50128, EN 50129, AREMA)
• Plan, execute and document internal audits and site audits
• Support and participate as needed in internal and external audits (Customer, independent safety assessors, certification audits, supplier audits)
• Management of audit findings and non-conformances
• Record and analyze Quality findings from audits and reporting to identify trends or issues to address.
• Support First Article Inspections as needed
• Conduct/support Root Cause Analyses and continuous improvement initiatives with the other disciplines
• Participate and approve bid/project engineering milestones
• Prepare and communicate quality reporting to various levels of management and disciplines
• Prepare Quality Management Reports and support teams for safety authorizations
• Participate in peer review and approval of documentation such as plans and reports
• Act as a coach to improve quality performance of projects
• Ensure customer concerns are addressed and managed effectively
• Manage customer surveys and actions
• Liaise with the customer’s quality representative during bids and contract execution

Key Requirements

• B.S Computer Science/Electrical/Mechanical/Computer Engineering or equivalent
• 10+ years of hands-on experience in Engineering System/Software development or Quality Assurance Specialist or Manager in a technology or manufacturing setting
• Must have a solid understanding of general QA practices and procedures, Quality Management System
• Ability to conduct investigations and Root Cause Analysis across multiple disciplines (System, Software,Hardware, PMO....)
• Required are excellent problem solving, written, verbal and communication skills
• Technical/Specialized Knowledge: Industry Standards: CENELEC/AREMA/IEEE, ISO 9001, Project/Product Lifecycle and Deployment (System, Software, Hardware)

Preferred Qualifications

• Hands-on Engineering System/Software development or Quality Assurance in complex System environment with
• certification constraints (Transportation, Aerospace, Medical Devices, Nuclear, Cybersecurity)
• Knowledge of Transportation domain / CBTC system is an asset.
• Generative AI Prompting, Python
• Experience with CMMI
• Process Improvement Training or background (Six Sigma Green Belt, DMAIC)
• Other Safety Critical Industry Standards: DO-178C/ISO 13485
• Written and spoken French language proficiency is an asset
• Certifications:American Society of Quality (ASQ) Certification (CQE, CQA...), ISO 9001 Lead Auditor

Base Salary : $102,481 – $131,594

The Company provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:

• Health, Dental and Vision plans - 100% of premiums are company-paid
• Retirement Savings Plan with a company match
• Company paid holidays - 3 weeks of vacation
• Company provided Life and accident Insurance,LTD
• Worklife programs such as Flextime and a variety of Development and Training opportunities

This posting relates to an existing vacancy.

Our hiring process uses both human and technology‑assisted (AI) tools to support candidate screening and assessment. All results are reviewed by people, and all hiring decisions are made by people.

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.