Technical Solutions Consultant

Lightspeed Commerce; Montreal; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading technology provider based in Montreal is seeking a skilled Technical Solutions Consultant. You will support sales teams, manage strategic accounts, and represent products at trade shows. Ideal candidates have experience in sales, knowledge of the retail sector, and comfort working with SaaS solutions. The position requires fluency in English and strong teamwork skills, offering a flexible work environment and career growth opportunities.

Benefits

Flexible work environment

Equity options

Pension plan contributions

Training opportunities

Health and wellness credit

Time off to volunteer

Computer purchase program

Enhanced parental leave

Qualifications

• Sales and presentation experience essential.
• Experience with Cloud SaaS ecosystem technologies in hospitality required.
• Knowledge of the Retail industry is advantageous.
• Fluency in English required for global communication.
• Excellent communication skills needed.

Responsibilities

• Support Account Executives and assess customer requirements.
• Manage strategic accounts to prevent churn.
• Install and represent products at trade shows.
• Maintain knowledge of competitors.
• Provide expert technical knowledge to stakeholders.
• Conduct demos for partners.
• Answer RFPs and RFIs with technical knowledge.
• Ensure demo stations are functional.
• Collaborate with implementation teams for project success.

Skills

Sales experience

Presentation skills

Technical expertise

Interpersonal skills

Team collaboration

Cloud SaaS technologies

Retail industry knowledge

Fluency in English

Tools

APIs basic knowledge

Job description

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We are seeking a highly skilled and motivated Technical Solutions Consultant to join our dynamic team. The ideal candidate will play a crucial role in driving new business, supporting strategic accounts, and ensuring seamless collaboration between our sales and implementation teams. This role requires a deep understanding of our products, exceptional technical expertise, and strong interpersonal and collaboration skills with experience in sales. This role is based at our Montreal HQ with 3 days in office with the team.

What you’ll be doing:

• Account Executive Support: Proactively scope the technical solutions required to address customer requirements, assess customers’ unmet needs, and recommend optimal solutions and support while collaborating with our Account Executive Team to bring in new business and alert the Team to potential risks. You will be working both with our Inbound and Field Sales Teams in office and/or off‑site.
• Strategic Account Management: Work with Strategic Account Managers to prevent churn and ensure the satisfaction and expansion of our strategic accounts.
• Trade Shows: Installing the hardware, network and setting up the system for trade shows. Represent the company by showcasing our products and engaging with potential clients and partners.
• Competitor Knowledge: Maintain deep knowledge of competitors’ products and strategies to effectively position our solutions and conduct deep dives on local competitors to enable our sales reps.
• Product Expertise: Serve as the top expert on our hardware, software, integrations and APIs, providing in-depth technical knowledge to internal and external stakeholders.
• Partnership Demos: Conduct Tier 1 Partnership demos to facilitate new partner contracts and strengthen existing relationships.
• RFPs and RFIs: Be the technical point of contact in answering Request For Proposals and Request For Informations and collaborate with other departments to gather all necessary information.
• Demo Stations and Demo Accounts: Ensure the upkeep and functionality of demo stations in our offices, providing a seamless and top quality experience for in-office and online demonstrations.
• Implementation and Pro‑Services Collaboration: Work closely with our implementation and professional services teams before and after closing deals to ensure a smooth handover and successful deployment.

What you need to bring:

• Demonstrated sales and presentation experience
• Previous experience with Cloud SaaS ecosystem technologies in hospitality
• Be naturally tech savvy and comfortable with new technologies
• A strong knowledge and understanding of the Retail industry, work experience in Retail is highly appreciated
• As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.
• Excellent communication skills including experience speaking to technical and business audiences both internally and externally
• Be a great team player and create strong relationships with stakeholders around the company
• Basic understanding of API is a bonus

Benefits & Perks

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities

• Flexible paid time off and remote work policies
• Equity options, because this is your company too
• Contributions to your pension plan. Your future matters
• Training opportunities to grow your skills and career
• Health and wellness credit so you feel your best
• Time off to volunteer and give back to your community
• Interest groups, employee led networks, social committees to sponsored sports teams
• Computer purchase program to get your personal Macbook
• Enhanced parental leave to support growing families

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities.

Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here .

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.