Technical Services Veterinarian / Vétérinaire des Services Techniques (Veterinary Product Support Centre)

Elanco; Mississauga; Remote; CAD 90,000 - 140,000; Full time

Benefits offered by this job

Salary range 90–140k CAD

Bonus program

Health and dental insurance

Holiday closure

Recognition programs

Remote work

Job summary

Elanco Canada is seeking a Technical Services Veterinarian to bring high scientific expertise in data collection, analysis, and communication. You will support regulatory compliance and deliver superior customer service for companion and food animal products.

The role requires a DVM, Canadian licensure, and experience in pharmacovigilance or regulatory affairs, along with strong communication skills in English and French. Remote work is available in Canada.

Qualifications

• Doctor of Veterinary Medicine Degree (DVM) required.
• License to practice veterinary medicine in Canada (province of residence).
• Experience in Pharmacovigilance or Regulatory Affairs is preferred.
• Excellent communication and interpersonal skills; bilingual English and French (spoken and written).

Responsibilities

• Communicate label information for companion and food animal Elanco products.
• Drive discussions with customers to clarify key findings.
• Enter case details related to adverse events and product complaints into the pharmacovigilance database.
• Evaluate adverse event data for accuracy, emphasizing compliance and quality.
• Support cross-functional teams and participate in product or procedural training as needed.

Skills

Communication

Interpersonal skills

Bilingual English and French

Cross-functional collaboration

Time management

Analytical thinking

Education

Doctor of Veterinary Medicine (DVM)

Licensed to practice veterinary medicine in Canada

Tools

Pharmacovigilance database

Job description

At Elanco (NYSE: ELAN) – it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People. At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights. Making animals’ lives better makes life better – join our team today!

Your Role:

The Technical Services Veterinarian at Elanco exhibit high levels of scientific expertise and professionalism in the collection, analysis, interpretation and/or communication of technical data, as a function of providing superior customer service and meeting regulatory requirements for Elanco Canada Limited products.

Your Responsibilities:

• Effectively communicate label information for both companion and food animal Elanco products.
• Drive complex discussions with external or internal customers to collect or clarify key findings.
• Collect and enter case details related to adverse events and/or product complaints for companion, food animal products in the global pharmacovigilance database.
• Evaluate ADE data for accuracy and consistent entry from source documents, with emphasis on compliance and quality.
• Participate in case follow-up data collection as needed.
• Support and collaborate with other teams as needed.
• Participate in or facilitate product training or procedural training for internal Elanco personnel as needed.
• Maintain a current understanding of industry trends and product launches.
• Effectively manage time to ensure that reporting timelines are met.

What you need to succeed (minimum qualifications):

• Doctor of Veterinary Medicine Degree (DVM).
• Licensed to practice veterinary medicine in Canada (Province of residence).
• Demonstrated veterinary practice and/or previous industry experience in Pharmacovigilance or Regulatory Affairs
• Excellent communication and interpersonal skills.
• Bilingual English and French (spoken and written)

What will give you a competitive edge (preferred qualifications):

• Ability to work with cross functional teams.
• Advanced ability to effectively communicate verbally (particularly during conflict management) and inwriting.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Knowledge of documentation and business writing skills

Additional Information:

Remote Work

Elanco Benefits and Perks:

• The expected base salary for this position ranges from $90,000 to $140,000.
• The actual base salary offered may vary based on the successful candidate’s qualifications, including education and experience.
• Competitive Corporate Bonus program
• Comprehensive health and dental insurance plan options
• Holiday closure
• High value recognition programs

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job‑related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.

Votre rôle :

Vétérinaire des services techniques, Centre de support des produits vétérinaires

Vos responsabilités :

• Communiquer efficacement les informations de l'étiquetage pour les produits Elanco destinés aux animaux de compagnie et d'élevage.
• Mener des discussions complexes avec des clients externes ou internes pour recueillir ou clarifier les conclusions clés.
• Recueillir et saisir les détails des cas liés aux événements indésirables et/ou aux plaintes sur les produits dans la base de données mondiale de pharmacovigilance.
• Évaluer les données sur les effets indésirables (ADE) pour en assurer l'exactitude et la cohérence à partir des documents sources, en mettant l'accent sur la conformité et la qualité.
• Participer à la collecte de données de suivi des cas, au besoin.
• Soutenir les autres équipes et collaborer avec elles selon les besoins.
• Participer à ou animer des formations sur les produits ou les procédures pour le personnel interne d'Elanco, selon les besoins.
• Se tenir au courant des tendances de l'industrie et des lancements de produits.
• Gérer efficacement son temps pour s'assurer que les délais de production de rapports sont respectés.

Ce dont vous avez besoin pour réussir (qualifications minimales) :

• Doctorat en médecine vétérinaire (DMV).
• Permis d'exercer la médecine vétérinaire au Canada (Province de résidence).
• Expérience avérée en pratique vétérinaire et/ou expérience antérieure dans l'industrie en pharmacovigilance ou en affaires réglementaires.
• Excellentes compétences en communication et en relations interpersonnelles.
• Bilinguisme : Anglais et français (parlé et écrit).

Atouts (qualifications souhaitées) :

• Capacité à travailler avec des équipes interfonctionnelles.
• Capacité avancée à communiquer efficacement verbalement (particulièrement lors de la gestion de conflits) et par écrit.
• Capacité à définir des problèmes, à recueillir des données, à établir des faits et à tirer des conclusions valides.
• Connaissance de la documentation et compétences en rédaction commerciale.

Informations complémentaires :

Mode de travail : Télétravail (À distance).

Avantages et privilèges Elanco :

• Le salaire de base prévu pour ce poste se situe entre $ 90,000 et $140,000.
• Le salaire de base réel offert peut varier en fonction des qualifications du candidat retenu, y compris sa formation et son expérience.
• De plus, Elanco propose un programme d'avantages sociaux complet aux employés admissibles.
• Le programme de rémunération est susceptible d'être modifié, et le salaire de base réel pourrait être supérieur ou inférieur à la fourchette décrite ci-dessus.
• Programme de primes d'entreprise compétitif
• Options de régimes complets d'assurance maladie et dentaire
• Fermeture pendant la période des Fêtes
• Programmes de reconnaissance de haute valeur

Elanco Animal Health Incorporated (NYSE: ELAN) is a global leader in animal health dedicated to innovating and delivering products and services to prevent and treat disease in farm animals and pets, creating value for farmers, pet owners, veterinarians, stakeholders, and society as a whole. With nearly 70 years of animal health heritage, we are committed to helping our customers improve the health of animals in their care, while also making a meaningful impact on our local and global communities. At Elanco, we are driven by our vision of Food and Companionship Enriching life and our Elanco Healthy Purpose CSR framework – all to advance the health of animals, people and the planet. Learn more at www.elanco.com.