Technical Services Manager: Lead IT Infra & DR

SNDL; Edmonton; On-site; CAD 80,000 - 110,000; Full time

Job summary

A major retailer in Canada is seeking a Technical Services Manager to lead the backend technical infrastructure. Responsibilities include overseeing network systems, ensuring high uptime, and managing the Technical Services team. The ideal candidate will have a strong background in network infrastructure and ITSM platforms. This position offers competitive total compensation and a comprehensive benefits package.

Benefits

Competitive total compensation

Extended benefits package

Entrepreneurial and innovative environment

Qualifications

• Excellent time and workload management skills.
• Strong written and verbal communication skills.
• Refined team coaching, mentoring, and management skills.

Responsibilities

• Lead the implementation, support, and administration of technical infrastructure.
• Manage day-to-day infrastructure operations and maintenance.
• Collaborate with cybersecurity team for system effectiveness.

Skills

Network infrastructure management

Microsoft Dynamics 365

Azure Entra ID

Cisco Meraki products

ITSM platforms

Tools

ConnectWise

ServiceNow

Commvault

Job description

A major retailer in Canada is seeking a Technical Services Manager to lead the backend technical infrastructure. Responsibilities include overseeing network systems, ensuring high uptime, and managing the Technical Services team. The ideal candidate will have a strong background in network infrastructure and ITSM platforms. This position offers competitive total compensation and a comprehensive benefits package.