Technical Services Analyst

Wenco (a Hitachi Construction Machinery subsidiary); Richmond; Hybrid; CAD 80,000 - 90,000; Full time

Job summary

A mining technology company is seeking a Technical Services Analyst based in Vancouver, BC. This role involves providing Tier 1 support to clients, both remotely and on-site, and delivering training. Candidates should possess a diploma in a relevant field and have 3-5 years of user and admin support experience in enterprise software. The position requires strong technical skills, a valid driver’s license, and extensive travel. A competitive salary between CAD 80,000 and CAD 90,000 is offered based on qualifications.

Qualifications

• 3-5 years of user and admin support for enterprise software.
• Experience with mining technology or fleet management systems.
• Strong SQL skills and familiarity with GNSS/RTK systems.

Responsibilities

• Provide Tier 1 support to clients remotely and on-site.
• Conduct site inspections and prepare reports.
• Deliver one-on-one and classroom training.

Skills

Technical support

Analytical skills

Problem-solving

Client relationship building

Bilingual French/English

Education

Diploma in Electronics, Engineering, Computer Science, or related field

Tools

SQL

OpenTSDB

InfluxDB

Windows networking

Linux server administration

Job description

Wenco International Mining Systems (www.wencomine.com), a subsidiary of Hitachi Construction Machinery (HCM), provides industry leading, innovative technologies to customers in the mining and material movement sectors, enabling sustainable and safe operations.

We’re currently looking for a Technical Services Analyst based in Vancouver, BC (hybrid). Remote candidates located within Eastern Canada are also welcomed.

The Technical Services Analyst’s main responsibility is to provide Tier 1 support to clients both remotely and on‑site, and to deliver one‑on‑one and classroom training.

Key Responsibilities

In Office:

• Provide timely phone, e‑mail and remote access support for existing customers.
• Maintain duplicate system environments of existing clients for testing and troubleshooting.
• Record and document all client issues through to resolution using Wenco’s issue tracking system.
• Plan and practise for system implementation and upgrade projects.
• Review and contribute to product documentation.
• Perform Triage Desk “1st line support” function.

On‑Site:

• Perform successful implementations and upgrades.
• Conduct site inspections and prepare reports in preparation of deployments.
• Coordinate resources from mine staff as required.
• Provide one‑on‑one and classroom training on the use and administration of the system.
• Troubleshoot software, hardware and network issues.

Experience & Knowledge

• Diploma in Electronics, Engineering, Computer Science, Mechatronics, or related field — or equivalent experience, preferably in mining.
• 3‑5 years in user and admin support for enterprise software, ideally in fleet management, high‑precision, or machine health systems.
• Experience with mining technology, real‑time software, mobile computing, Windows networking, virtual machines, and moderate Linux/Windows server administration.
• Strong SQL skills; exposure to OpenTSDB, InfluxDB.
• Familiarity with GNSS/RTK systems and Wenco hardware platforms.
• Valid driver’s license.

Skills & Abilities

• Strong technical, analytical and problem‑solving skills.
• Excellent communication, presentation and client relationship‑building skills.
• Able to work independently or in teams, often in high‑pressure, remote site environments.
• Skilled in prioritising and multitasking to meet customer/business needs.
• Bilingual French/English skills are preferred.

Travel

• Extensive travel required (50%+).

Base salary of $80,000 – $90,000, commensurate with experience and qualifications.

Wenco advances the efficiency and safety of the world’s surface mining equipment through our fleet management systems. We are committed to providing a stable yet exciting work place environment for individual employees to build and grow their career with the Company.

Wenco is an Equal Opportunity Employer.

Disclaimer: The information in this description has been designed to indicate the general nature and level of work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. It is not intended as an employment contract. Job descriptions are subject to change, which may not necessarily affect compensation.