Technical Service Specialist - Core Lab (Remote: Toronto)

Abbott; Toronto; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading healthcare diagnostics company in Toronto is seeking a qualified individual to join their team. The role involves performing emergency repairs, maintenance, and installations at customer sites. Candidates should have a bachelor's degree in a technical field and 1 to 3 years of experience, along with excellent communication skills and a willingness to travel. This position offers career growth opportunities and the chance to work within a supportive environment that values employee feedback.

Benefits

Opportunities for career advancement

Supportive work environment

Engaging work impacting patient care

Qualifications

• Bachelor’s degree or equivalent relevant experience required.
• 1 to 3 years of experience in a related role.
• Willingness to travel as needed.

Responsibilities

• Perform emergency repairs and preventative maintenance.
• Establish communication with Technical Support Center.
• Provide comprehensive support for sales efforts.

Skills

Excellent communication skills

Troubleshooting skills

Ability to work independently

Education

Bachelor’s degree in a technical field

Tools

Word

Excel

PowerPoint

Job description

Employer Industry: Healthcare Diagnostics

Why consider this job opportunity:

• Opportunity for career advancement and growth within an international company
• Recognized as a great place to work, with accolades for diversity and employee satisfaction
• Work in a supportive environment where every voice is heard and valued
• Engage in meaningful work that directly impacts patient care and health management
• Potential for extensive travel and hands‑on experience in the field

What to Expect (Job Responsibilities):

• Perform emergency repairs, preventative maintenance, installations, and product updates at customer sites
• Establish and maintain communication with Technical Support Center personnel for daily support
• Provide comprehensive support for sales efforts, including repair and maintenance of demonstration equipment
• Prepare detailed documentation of service calls and complete necessary reports in accordance with company policies
• Train customers on the proper operation of instrumentation as required

What is Required (Qualifications):

• Bachelor’s degree or equivalent relevant experience in a technical field required
• 1 to 3 years of experience in a related role
• Willingness to work unscheduled overtime and travel as needed
• Excellent communication and troubleshooting skills
• Ability to work independently and represent the company professionally

How to Stand Out (Preferred Qualifications):

• Practical experience interfacing with customers
• Experience with computer skills, including Word, Excel, PowerPoint, and remote troubleshooting
• Familiarity with medical technology or related fields

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