Technical Service Representative – Part-time

Atlantic Lottery Corporation; Happy Valley-Goose Bay; Sur place; CAD 47 000 - 55 000; Temps partiel

Avantages offerts par ce poste

Life insurance

Medical/dental

Employee assistance

Résumé du poste

Atlantic Lottery is hiring a Part-time Technical Service Representative to service a territory across Newfoundland, including Happy Valley-Goose Bay. The role involves extensive travel to maintain lottery terminals and equipment, ensuring uptime and SLA compliance, while delivering outstanding customer experiences.

The position requires electronics or engineering technology credentials, 1–3 years in technical/customer service roles, and willingness to work evenings/weekends.

Qualifications

• Educational requirements include an Electronics diploma or a certified Engineering Technology diploma from a recognized post-secondary institution.
• Experience: 1 to 3 years in technical and customer service roles.
• Physical: ability to lift up to 50 pounds.
• Driving: clean driver’s abstract and valid license; access to a reliable vehicle with insurance.
• Travel: up to 90% travel within Newfoundland territory.
• Work schedule: shifts including evenings and weekends as needed.
• Residency: must reside within or near the service territory for timely response.

Responsabilités

• Provide exceptional technical support by diagnosing and resolving gaming technology issues to keep equipment operating reliably.
• Maintain and install gaming equipment at retail and destination locations to ensure a seamless customer experience.
• Build strong customer relationships through professional, responsive field service and clear communication.
• Support operations by helping meet service commitments and minimizing equipment downtime across your territory.
• Collaborate with internal teams to troubleshoot complex issues and support new initiatives.
• Promote safe and compliant operations by following standards, policies, and regulatory requirements.

Connaissances

Analytical thinking

Customer service

Communication

Problem solving

MS Office

Formation

Electronics diploma

Engineering Technology diploma

Outils

Service Now

Cisco Meraki

A+ certification

Network+ certification

Description du poste

Join Our Team as a Part-time Technical Service Representative at Atlantic Lottery!

Are you a tech-savvy problem solver with a passion for customer service? Atlantic Lottery is seeking a Technical Service Representative to support a service territory spanning across Happy Valley Goose-Bay, Newfoundland. This field-based role requires regular travel throughout the assigned territory. In this hands-on role, you'll be responsible for servicing and maintaining lottery terminals and related equipment across Video Lottery and Retail Lottery sites, ensuring maximum uptime and compliance with service standards.

You'll work independently, traveling extensively within your territory, and play a key role in preventative maintenance and servicing/repairing equipment at retailer locations while maintaining positive relations. You will ensure maximum up time of all assets delivering on key performance metrics while meeting our Service Level Agreements (SLA's).

Why Join Our Team?

• Work with innovative gaming technology in a hands-on role that combines technical problem-solving and customer service.
• Enjoy the freedom and variety of a field-based position where you'll manage your day and make a visible impact.
• Join a supportive team that values learning, collaboration, and delivering exceptional experiences for our customers and communities.

Hours: 23 hours per week.

Application Deadline: October 13, 2026

Qualifications

Education and Experience:

• Educational Requirements: An Electronics diploma or a certified Engineering Technology diploma from a recognized post-secondary institution.
• Experience: 1 to 3 years of experience in Technical and Customer Service roles.
• Physical Requirements: Ability to lift and move weights up to 50 pounds.
• Driving Requirements:
  • A clean and valid driver's abstract.
  • A valid driver's license as required by law.
  • Access to a reliable vehicle with valid registration and insurance certificates, maintained in a clean and safe operating condition.
• Travel Requirements: Ability to travel up to 90% of the time within the designated service territories.
• Work Schedule: Willingness to work shifts, including evenings and weekends, as needed.
• Age Requirement: Must be 19 years of age or older.
• Residency Requirement: Must reside within the assigned service territory or within a reasonable commuting distance that enables timely response to service calls throughout Newfoundland.

Professional Skills:

• Strong analytical skills, including the ability to analyze and interpret complex technical issues, identifying trends, root causes, and potential solutions.
• Ability to resolve technical issues efficiently by applying critical thinking and using available resources.
• Excellent listening, communication, and collaboration skills.
• Strong motivation and eagerness to learn new technologies, applications, and tools relevant to the role.
• A desire to build exceptional client experiences and is passionate and curious to help clients meet their needs and solve their concerns.
• Proficiency in MS Office.
• Ability to multi-task, problem-solve, prioritize and competently handle a variety of activities with a high degree of accuracy in a fast paced, customer-driven environment.

Assets:

• Gaming experience
• Troubleshooting experience
• A+ and Network+
• Service Now
• Cisco Meraki

Special Condition of Employment for Field Employees:

• Must be able to successfully complete First Aid/CPR training within provincial requirements.
• Steel toe boots/shoes are a requirement
• Must complete Defensive Driving course

Work Location & Flexibility

• Field-based remote position supporting a service territory across Newfoundland (Happy Valley-Goose Bay region). Extensive daily travel throughout the territory is required.

Compensation

• Salary: Starting at $34.00/hourly (based on experience, skills, market conditions, and internal equity.

AL Benefits

Casual or Part-time employees may be eligible to participate in our life insurance plans, medical, dental, optional life, and dependent life coverage upon qualification which is one year of service with Atlantic Lottery and have worked a minimum of 630 hours in that same year.

Recruitment Process

We've made meaningful enhancements to our hiring practices in recent years. Our typical recruitment process includes:

• Two virtual interviews (due to the location of the role)
• An assignment and/or scenario‑based questions
• Behavioral or cognitive assessments
• Verification of relevant certifications (as applicable)

All interviews are conducted in English, our primary working language, unless otherwise specified.

Only those selected for an interview will be contacted. Successful candidates will undergo reference checks and a mandatory criminal background check. Additional financial, educational, or credential verifications may be required depending on the role.

Role Commitment

To support employee development, business continuity, and knowledge transfer, individuals who accept this position are expected to remain in the role for a minimum of 18 months before being eligible to apply for or transfer to another position within Atlantic Lottery.

This expectation applies to both external hires and employees moving into the role from another position.

Internal Candidates

Internal applicants must be in good standing, including meeting expectations on their most recent performance review, and must not be on probation. Consideration may also include factors such as performance improvement plans, disciplinary actions, attendance, and completion of mandatory training.

A Predictive Index (PI) assessment will be completed or shared with the hiring leader as part of the evaluation process.

Internal Recruitment Considerations

For internal recruitment processes, preference may be given to employees currently occupying regular or term positions with AL. Selection decisions will consider business needs, approved staffing requirements, organizational headcount parameters, qualifications, and overall fit for the role.

Eligibility to Work in Canada

Candidates must have all required work permits, visas, and authorizations and be eligible to work in Canada at the time an offer is made. It is the candidate's responsibility to secure these requirements.

Atlantic Lottery welcomes applications from all qualified candidates. Applicants must be legally authorized to work in Canada. Atlantic Lottery is not participating in the Temporary Foreign Worker (Labour Market Impact Assessment) Program, Provincial Nominee Programs, or the Atlantic Immigration Program at this time. Support for any other immigration programs for new hires is subject to internal policies, operational needs, and program restrictions and is not guaranteed.

Responsibilities

What You'll Do:

• Provide exceptional technical support by diagnosing and resolving issues with gaming technology to keep equipment operating reliably
• Maintain and install gaming equipment at retail and destination locations, ensuring a seamless experience for customers and players
• Build strong customer relationships by delivering professional, responsive service and clear communication in the field
• Support operational success by helping meet service commitments and minimizing equipment downtime across your service territory
• Collaborate with internal teams to troubleshoot complex issues, share insights, and support new initiatives and product launches
• Promote safe and compliant operations by following established standards, policies, and regulatory requirements

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodations), please let us know and we will work with you to meet your needs.