Technical Service Representative

Draeger; Winnipeg; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leader in medical technology seeks a Technical Service Representative in Winnipeg for a field-based role. Key responsibilities include installing and repairing medical equipment, providing technical support, and ensuring customer satisfaction. Candidates should have an associates degree in Electronics or Biomedical Engineering, relevant technical service experience, and a focus on effective communication. Extensive travel required.

Benefits

Comprehensive medical, dental, and vision coverage

Paid vacation starting at 18 days

RRSP matching

Tuition reimbursement

Wellness programs

Life insurance options

Corporate gym membership discounts

Qualifications

• Must have a valid driver's license and acceptable driving record.
• Must be able to travel up to 75% of the time.
• Previous technical service experience preferably at customer sites.

Responsibilities

• Perform routine certification installation and commissioning of medical supply systems.
• Evaluate, diagnose, and repair malfunctioning equipment.
• Provide technical support for upgrades and special service programs.

Skills

Customer focused

Effective communication skills

Proficient computer skills (MS suite)

Bilingual (French)

Customer focus

Education

Associates degree in Electronics or Biomedical Engineering

Tools

Networking equipment

Job description

Technical Service Representative

• Business Unit : Draeger Medical Canada Inc. Job-ID : 945
• Location : Winnipeg
• Function : Service
• Work Location : Field Service
• Employment Type : Permanent

Job Responsibilities

At Draeger it is our passion and dedication to protect support and save lives. Our dedication to life naturally extends to the quality of our employees lives. They are the essence of our company and without them we would not be what we are today a world leader in medical and safety technology. We are searching for people who want to join us in building Technology for Life.

The Technical Service Representative is a field-based position (remote). The preferred candidate should reside near Winnipeg for ease of access to the airport for travel across the region.

Responsibilities

• Schedule and perform routine periodic manufacturers certification installation and commissioning of medical supply systems and other medical equipment at customer locations in accordance with service contract and company procedures and standards. Work may be closely supervised during the training phase.
• Evaluate diagnose and repair malfunctioning equipment in response to service calls.
• Be on‑site when and where necessary and on‑call to provide emergency service per the rotating schedule outside of normal business hours.
• TSR will provide some technical support via telephone.
• Provide technical support for upgrades and other special service programs to support field service activities.
• Promote customer satisfaction through proactive professional communication with the customer.
• Use company supplied laptop to access service dispatches and customer information; document service work performance; extract equipment documentation and diagnostic information; place inventory and parts orders and perform other electronic data communications and transfers as may be directed or required to effectively perform their job responsibilities.
• Manage dispatches and time effectively and efficiently to drive high impact services to Draeger customers.
• Adhere to KPIs policies and guidelines assigned both individually and departmentally to ensure that final deliverables are in line with quality processes and business objectives at Dräger.
• Perform other duties as needed and assigned.

Qualifications

Education

Associates degree in Electronics Biomedical Engineering or related discipline or equivalent combination of education and experience

Related Experience

• Previous technical service experience preferrably at customer sites
• At least three to five years of experience
• Computer networking experience preferred

Special Competencies or Certifications

• Must have a valid drivers license and acceptable driving record
• Must have valid international travel documents to the USA and other countries
• Must be able to travel within territory and willing to travel outside of territory when needed
• Must be customer focused and able to build positive work relations
• Must have effective communication skills with both external and internal customers
• Must have proficient computer skills (MS suite)
• Bilingual (French) is an asset

Work Environment / Conditions

• This is deemed to be a Safety Sensitive position where performance limitations (due to substance use for example) could result in an incident or situation with the potential for high consequences. Therefore you may be subject to post-employment drug or alcohol screenings for example prior to performing work at customer sites.
• Position requires traveling up to 75% of the time not including trainings and meetings
• Out of province travel might be required as well as international travel for training purposes
• Travel by vehicle or air to customer locations which may involve occupational hazards associated with industrial work areas (i.e. hospitals etc.)
• Lifting and carrying objects up to 50 lbs
• Manual dexterity to use a keyboard tools ladders and test equipment

Benefits

At Draeger Technology for Life means investing in the wellbeing of our people both at work and at home. We offer a competitive benefits package designed to support your health growth and future including:

• Comprehensive medical dental and vision coverage
• Paid vacation starting at 18 days per calendar year
• RRSP matching to help you plan for the future
• Tuition reimbursement for continued learning
• Wellness and employee support programs
• Life and other insurance options
• Corporate gym membership discounts

Who We Are

Draeger has several sites located across North America as well as field-based sales and service positions. Our North America headquarters is located in Telford PA just north of Philadelphia. We also have US sites in Andover MA and Houston TX. Our Canada site is located in Mississauga Ontario.

Our field based Sales and Service workforce located across Canada is focused on building and strengthening long term relationships with our customers in the delivery of Draegers exceptional portfolio of Medical and Safety products and solutions.

Equal Opportunity Statement

Draeger is an equal opportunity employer and is committed to a diverse workforce. All candidates are encouraged to apply regardless of race ancestry colour ethnic origin or place of origin citizenship creed sex sexual orientation gender identity gender expression age record of offences (for which a pardon has been granted) disability marital or family status or any other prohibited ground under applicable provincial human rights legislation.

If you have any questions please contact Gwendolyn Zappala

Please apply directly through our career portal.

We look forward to receiving your application.