Technical Service Representative

Finning Canada; Kelowna; On-site; CAD 115,000 - 135,000; Full time

Job summary

A leading equipment supplier is seeking a Technical Service Representative (Mechanical) to provide on-site technical expertise, minimize downtime, and ensure equipment operates to OEM standards. The role involves building strong customer relationships, conducting technical audits, and maintaining equipment performance standards. Candidates should have experience in technical service roles within the mining or heavy equipment industries, with a focus on Caterpillar equipment. The position offers competitive compensation and benefits, along with career development opportunities.

Benefits

Competitive compensation

Career development opportunities

Annual bonus incentives

Qualifications

• Minimum 5 years’ experience in a customer-facing technical service role, preferably in mining or heavy equipment industries.
• Direct experience with Caterpillar electric rope shovels and/or hydraulic shovels.
• Strong understanding of mining operations and equipment performance requirements.

Responsibilities

• Support customers in the field to minimize downtime.
• Schedule and conduct customer visits with stakeholders.
• Perform technical audits and provide analysis reports.

Skills

Customer relationship management

Technical analysis

Safety compliance

Job description

Overview

Join Finning’s Mining division and play a critical role in supporting Caterpillar’s loading and drilling fleets at mine sites. This position offers opportunities to work with industry-leading electric rope shovels and drilling equipment, a collaborative team environment focused on safety and innovation, and competitive compensation, benefits, and career development opportunities.

As a Technical Service Representative (Mechanical), you will provide on-site technical expertise to minimize downtime and ensure equipment operates to Caterpillar OEM standards. You’ll build strong customer relationships, deliver proactive solutions, and support future fleet requirements through technical audits and recommendations.

For this position, the expected base salary range is between $115,000 and $135,000 annually. We also offer additional incentives such as an annual bonus and premium for certain shifts.

Job Description

• Support customers in the field to reduce downtime and maintain mine production requirements.
• Schedule and conduct customer visits, engaging proactively with site stakeholders.
• Liaise with internal departments to ensure timely delivery of parts for planned and unplanned work.
• Perform technical audits and provide analysis reports with recommended service options.
• Rapidly escalate machine-down situations to appropriate teams.
• Recommend safety solutions and identify Serious Injury and Fatality (SIF) mitigation strategies.
• Maintain open communication with supporting departments, including technical, account teams, and marketing.
• Build and maintain a technical issue library for continuous improvement.

Day-to-Day Activities

• Conduct on-site inspections and technical audits of Caterpillar electric rope shovels.
• Prepare and deliver technical analysis reports to customers and internal teams.
• Coordinate parts and service requirements with Finning departments.
• Respond quickly to urgent machine-down situations.
• Provide safety recommendations and support compliance initiatives.
• Document and track technical issues for future reference.

Requirements

• Minimum 5 years’ experience in a customer-facing technical service role, preferably in mining or heavy equipment industries.
• Direct experience with Caterpillar electric rope shovels and/or hydraulic shovels.
• Strong understanding of mining operations and equipment performance requirements.
• Knowledge of Caterpillar equipment and OEM service standards.
• Valid driver’s license and satisfactory driver’s abstract.

Important

• This position can be worked out of the following Finning locations:
• Elkford
• Cranbrook
• Kelowna
• Kamloops
• Prince George
• Calgary
• Edmonton
• Permanent, full-time role.
• 7x7 day shift rotation.
• Supporting sites in Alberta and BC.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.