Technical Service Coordinator

Taylor Steel Inc.; Hamilton; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading steel service center in Ontario seeks a Technical Service Coordinator. This role requires over 10 years of experience in the flat-rolled steel industry and a degree in Metallurgy or Material Sciences. The successful candidate will manage customer specifications, audit processes, and develop best practices while ensuring excellent communication with stakeholders. A competitive compensation package and development opportunities are offered, along with support for applicants with disabilities.

Benefits

Excellent compensation package

Training and career development opportunities

Pension and benefits plan

Qualifications

• 10+ years of experience working in a flat-rolled steel industry.
• Strong understanding of Service Centre equipment including processing capabilities and limitations.
• Background in steel material specifications, mechanical testing.

Responsibilities

• Establish a sound professional rapport with key suppliers and customer contacts.
• Daily review of production reports & distribution of non-conforming resolutions.
• Timely resolution of quarantined stock and finished product.

Skills

Exceptional written and verbal skills

Strong understanding of manufacturing systems

Proficient in Excel, Word, and PowerPoint

Education

Degree in Metallurgy and/or Material Sciences (BEng and/or BSc.)

Tools

ISO 9001 quality systems

Job description

About Us

Taylor Steel Inc. is a privately owned Steel Service Center that sells and processes high-quality, value-added flat-rolled steel to customers throughout North America. With facilities in both the United States and Canada, Taylor Steel operates out of seven different plants with nineteen processing lines and a corporate throughput of over two million tons. With over fifty years of success, our focus on people, quality, service and our continued commitment to innovative and leading-edge technology has made Taylor Steel a leader in the North American flat-rolled steel industry.

Job Description

We have a requirement in our Customer Service department for a Technical Service Coordinator with a degree in Metallurgy and/or Material Sciences (BEng. Or BSc.). Working in a team environment, the successful candidate will have exceptional written and verbal skills, including the ability to write technical reports to communicate professionally with our customers. Preference will be given to candidates with the APEO designation.

Taylor Steel offers an excellent compensation package consisting of a salary, pension, and benefits plan with training and career development opportunities.

Responsibilities

• Establish a sound professional rapport with key suppliers, customer contacts and Taylor personnel
• Daily review of production reports & distribution of non-conforming resolutions to appropriate personnel.
• Timely resolution and disposition of quarantined stock and finished product
• Preparation and execution of Internal audits
• Analysis and inspection of in-process and returned material
• Work in conjunction with appropriate personnel in the development of Best Job Practices
• Analysis and approval of customer specs in combination with our equipment capabilities
• Travel as required in support of our customer and sales needs

Qualifications

• 10+ years of experience working in a flat-rolled steel industry
• Strong understanding of manufacturing systems in the Construction, Manufacturing and Automotive sectors
• Strong understanding of Service Centre equipment including processing capabilities and limitations
• Degree in Metallurgy and/or Material Sciences (BEng and/or BSc.) or equivalent
• Exceptional written and verbal skills
• Proficient in Excel, Word, and PowerPoint
• Background in steel material specifications, mechanical testing, ISO 9001 quality systems and procedures

Additional Information

Job Location (city): Stoney Creek, Ontario

Only Applicants under consideration will be contacted

Taylor Steel welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.