Technical Service Advisor: Remote Support & Troubleshooting

BE Power Equipment; London; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading manufacturing firm in Ontario is seeking a Service Advisor to join its Technical Service team. The ideal candidate will have strong customer service and technical troubleshooting skills, with experience in the auto, agricultural, or tool industries being preferred. Responsibilities include providing technical assistance over phone or email, managing warranty claims, and building relationships with service centers. The position offers a competitive salary, flexible hours, and a supportive work environment.

Benefits

Competitive salary

Group medical and dental benefits

RRSP matching plan

Flexible work hours

Healthy work-life balance

Employee discount program

Training and development opportunities

Modern work environment

Team socials and engagement events

Qualifications

• Experience in the Auto, Agricultural, or Tool industries preferred.
• Ability to prioritize and self-manage tasks effectively.
• Proven experience working on motors, pumps, or power equipment.

Responsibilities

• Field incoming calls and provide technical assistance.
• Assist customers primarily via phone or email.
• Identify new service center locations for expansion.
• Participate in Service Schools with dealer and service center network.
• Create training bulletins and troubleshooting resources.

Skills

Customer service

Mechanical aptitude

Technical troubleshooting

Communication skills

Organizational skills

Multitasking

Self-management

Tools

Excel

Job description

A leading manufacturing firm in Ontario is seeking a Service Advisor to join its Technical Service team. The ideal candidate will have strong customer service and technical troubleshooting skills, with experience in the auto, agricultural, or tool industries being preferred. Responsibilities include providing technical assistance over phone or email, managing warranty claims, and building relationships with service centers. The position offers a competitive salary, flexible hours, and a supportive work environment.