Technical Sales/Service Lead

Boix Machinery USA, LLC; Leamington; Remote; CAD 95,000; Full time

Job summary

A leading provider of packaging solutions is seeking a Technical Sales/Service Lead in Leamington, Ontario. This role involves delivering technical support, training clients, and enhancing service operations. Ideal candidates will have over 5 years of experience with Boix machines, strong diagnostic skills, and the ability to work independently. The position offers a competitive salary of $95,000 CAD annually and requires 50% travel.

Qualifications

• 5+ years of hands-on service experience with Boix machines.
• Ability to troubleshoot complex mechanical systems.
• Experience in the corrugated tray forming industry is preferred.

Responsibilities

• Deliver technical field service and support for packaging machinery.
• Diagnose and resolve mechanical, electrical, and pneumatic issues.
• Conduct machine audits and recommend improvements.

Skills

Mechanical and electrical diagnostics and repair

Precision assembly and calibration

Strong communication skills

Education

Post-secondary certificate or degree in Mechanical Technology

Tools

Automated packaging systems

Job description

Overview

Boix Machinery USA, a leading provider of tray forming and packaging equipment, is seeking a skilled and driven Technical Sales/Service Lead to support and expand its operations in the Greater Lamington area.

This client-facing role blends technical service expertise with business development and requires strong experience in the installation, repair, and optimization of packaging equipment, particularly Boix tray forming machines. The position involves field service, customer training, inventory oversight, and acting as the main point of contact for Canadian based operations and service coordination.

Responsibilities

• Deliver technical field service and support for Boix packaging machinery at customer facilities.
• Diagnose and resolve mechanical, electrical, and pneumatic issues.
• Conduct machine audits and recommend system improvements or part replacements.
• Train customer technicians and operators on safe and proper use of Boix machines.
• Document service activities, client feedback, and technical recommendations thoroughly.
• Promote official Boix spare parts, upgrades, and preventive maintenance packages.
• Maintain high standards of customer service with timely and professional responses.
• Identify and pursue technical sales opportunities to support new installations and client growth.
• Coordinate with internal teams on parts procurement and delivery scheduling.
• Represent Boix at industry trade shows and events.
• Ensure all service activities comply with safety standards and Boix’s operational guidelines.
• Oversee and supervise all installations and commissioning of equipment imported to Canadian operations.
• Monitor project quality, inventory, and service performance across Canadian customers.
• Provide weekly reports to management on service performance and client satisfaction.
• Supervise and support the development of service teams and departments as needed.
• Authorize and organize establishment of field service staffing and logistics within Canada.
• Collaborate with Management, Sales, and Technical teams to recommend integrated solutions.
• Other duties as assigned by the General Manager and Regional Services Leader.

Qualifications

Education:

Post-secondary certificate or degree in Mechanical Technology or a related field.

Experience:

5+ years of hands-on service experience specifically with Boix machines, demonstrating a proven ability to deliver technical service, perform maintenance, troubleshoot issues, and provide ongoing support. The ideal candidate will also bring strong expertise in tray formers, box erectors, or similar automated equipment, ensuring reliable performance and customer satisfaction.

• Mechanical and electrical diagnostics and repair
• Precision assembly and calibration
• Installation and commissioning of automated packaging systems
• Reading and interpreting technical schematics and diagrams
• Background in the corrugated tray forming industry preferred
• Experience with welding, grinding, and tooling fabrication is an asset
• Demonstrated ability to work independently and troubleshoot complex mechanical systems
• Strong communication skills and ability to document and explain technical concepts clearly

Additional Requirements

• Valid Ontario driver’s license
• Willingness to travel up to 50% outside the Greater Leamington area
• Ability to visit Kingsville warehouse location 1–2 times per week to monitor inventory

Employment Details

• Employment Type: Full-time, Permanent.
• Hours: 40 hours per week, Monday to Friday (flexibility required based on service needs).
• Language Requirement: English.
• Compensation: $95,000.00 CAD annually.
• Overtime: Not applicable.
• Benefits: No benefits package offered.

Leave & Time Off

• Vacations: 10 Days per year.
• PTO: 5 Days per year.
• Sick Days: 5 Days per year.
• Lieu Day: 1 Day per year.
• Bereavement Leave: 2 Days per year.

Work Location

Business Address: 21239 FM 529 Rd. (Building M), Cypress, Texas 77433, USA

Work Location: Remote; with 50% travel outside Leamington is required. Includes 1–2 weekly visits to the warehouse at 876 Seacliff Dr., Kingsville, Ontario, N9Y 2K9.