Technical Project Manager - Remote / Telecommute

Cynet systems Inc; Calgary; Remote; CAD 90,000 - 120,000; Full time

Job summary

A technology company in Calgary is seeking a Program Manager with 7-10 years of experience to oversee tactical operations for their New Product Introduction capacity management team. The ideal candidate will have proven project management skills, be highly organized, and possess strong communication abilities for efficient stakeholder management. In this role, you will ensure timely requests processing, manage various tools, and solve operational issues effectively.

Qualifications

• Proven experience in program or project management.
• Exceptional organizational skills and high attention to detail.
• Ability to execute process-driven tasks with accuracy.
• Strong communication for managing stakeholders.
• Experience with capacity planning or ticketing tools preferred.

Responsibilities

• Act as the central point of contact for NPI capacity requests.
• Manage, prioritize, and triage the request queue.
• Create and manage NPI-related demand entries.
• Track and manage all Extended Reservations (ExRs).
• Serve as the first contact for debugging common issues.

Skills

Program management

Organizational skills

Communication skills

Capacity planning

Attention to detail

Tools

Horizon planning tool

OCCP tool

Job description

Job Description:

Requirements

• 7-10 Years of Experience is needed.
• Program Manager to perform tactical operations for our New Product Introduction (NPI) Capacity Management team.
• Request Intake & Triage: Act as the central point of contact for all incoming NPI capacity requests from various engineering teams.
• Manage, prioritize, and triage the request queue.
• Demand & Forecast Management: Create, update, and manage all NPI-related demand entries within the 'Horizon' planning tool.
• Ensure all entries are accurate and up-to-date to maintain high forecast accuracy.
• Reservation Lifecycle Management: Create, modify, and track all 'Extended Reservations' (ExRs) required for NPI development and testing.
• Manage the process inputs required for ExR generation (e.g., from the 'OCCP' tool).
• Coordination & Issue Resolution: Serve as the first point of contact for cross-functional partners to debug and resolve common ExR fulfillment issues.
• Investigate and resolve standard operational problems.
• Escalation Management: Identify and elevate complex, systemic, or non-standard issues to the internal FTE TPM lead for resolution.

Key Deliverables and Outcomes

• The success of this engagement will be measured by the following outcomes:
• Accurate Data: All NPI demand entries in the Horizon tool are accurately maintained.
• Timely Fulfillment: All incoming capacity and ExR requests are processed, modified, or triaged within the defined service-level agreement (SLA).
• Operational Excellence: All tasks are performed consistently according to documented processes.
• Clear Triage: All fulfillment issues are either resolved directly or escalated appropriately to the correct internal owner.

Required Qualifications

• We require a candidate with the following skills:
• Proven experience in program or project management, ideally in a technical, engineering, or supply chain environment.
• Exceptional organizational skills and high attention to detail.
• Demonstrated ability to execute highly repeatable, process-driven tasks with accuracy and consistency.
• Strong communication and coordination skills for managing multiple cross-functional stakeholders.
• Experience with capacity planning, resource management, or ticketing/planning tools is highly preferred.