Technical Project Lead

J.D. Irving, Limited; Saint John; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in infrastructure is seeking a Technical Project Lead to oversee facilities processes, coordinate technical support, and manage infrastructure initiatives. Applicants should have 3-8+ years of experience and a relevant degree or diploma. This full-time position requires an on-site presence in Saint John, New Brunswick. Bring your technical knowledge and project management skills to deliver high-quality results.

Qualifications

• Minimum 3-8+ years of experience.
• Working knowledge of cabling, power, racking, and cooling.
• Understanding of technical support processes such as ITSM and ITIL.

Responsibilities

• Provide end-to-end technical coordination and support.
• Gather requirements from customers and technical resources.
• Validate budget and collect cost estimates.
• Manage warranty period and transition to steady state operations.

Skills

Experience in Infrastructure Operations

Project Management

Business Analysis

Technologies (network, server, end user devices)

Facilities requirements knowledge

Technical support processes (ITSM, ITIL)

Supply chain management

Education

University Degree or College Diploma

Job description

We’re seeking a Technical Project Lead to join our dynamic Facilities delivery team. In this role, you’ll be at the heart of operations, leading customer-facing requirements sessions, overseeing facilities process networks, and supporting executive conference room setups. You’ll build strong relationships with vendors, contractors, and most importantly, the business units you serve.

As part of a shared service supporting a diverse group of companies, adaptability is key. You’ll need to respond quickly to shifting priorities and bring a flexible, solutions-oriented mindset. Acting as a critical link between our customers and JDI IT, you’ll leverage internal resources and external partners to deliver high-quality results on time and with impact.

This position requires full-time on-site presence.

Qualifications

• Minimum 3-8+ Years of Experience
• Background in Infrastructure Operations and Project Management and/or Business Analysis
• University Degree, College Diploma or Relevant Experience
• A working knowledge of a broad set of technologies including network, server, end user devices
• A working knowledge of facilities requirements such as cabling, power, racking and cooling
• A working knowledge of end user computing devices such desktop, laptops, handhelds, printing, meeting rooms, telephony
• A working understanding of technical support processes such as ITSM and ITIL
• A working knowledge of supply chain management and logistics

Bonus:

• ITIL Foundations Certification considered an asset

Responsibilities

• Provide end-to-end technical coordination and support to the delivery of infrastructure initiatives
• Work with customer representative, internal and external technical resources to gather requirements
• Work with technical teams to develop and validate technical design meets customer specifications and align with IT standards
• Work with technical teams to identify equipment’s and service requirements
• Validate budget and collect cost estimates for equipment and services to complete delivery
• Coordinate any site requirements such as facility access, cabling and power
• Coordinate customer communicating and day of deployment activities
• Manage warranty period and structured transition to steady state operations
• Provide coaching and mentoring, and share technical knowledge, skills, and expertise in an efficient and supportive manner