Technical Program Director - Health Systems

NERv Technology Inc. D.B.A. FluidAI Medical; Kitchener; On-site; CAD 100,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Travel across North America

Professional development opportunities

Strong cross-functional team

Job summary

FluidAI Medical in Kitchener is seeking a Technical Program Director - Health Systems to lead a data-driven healthcare technology program spanning devices, software, and AI. You will own strategy, client relationships, and delivery across planning, implementation, and operations for new sites across North America.

The role requires 7+ years in healthcare tech programs, strong EHR interoperability (HL7 v2, FHIR), and travel within Canada and the US.

Qualifications

• Bachelor’s degree in engineering, CS, health informatics, business, or equivalent practical experience.
• 7+ years delivering healthcare technology programs with go-live and business development.
• Proven end-to-end program ownership from requirements through operations.
• Strong cross-functional communication across clinicians, engineers, and executives.

Responsibilities

• Serve as the primary client contact on commercial and technology matters and manage relationships.
• Own the program’s technology strategy, roadmap, and site implementation requirements.
• Lead delivery across planning, deployment, and operations for new sites.
• Evaluate emerging healthcare tech and recommend adoptions and partnerships.
• Own analytics models and forecasting for volumes, costs, LOS, times; build visual tools.
• Direct teams delivering integration, design, commissioning, testing, ensuring go-live readiness.
• Oversee documentation, reporting, and proposals across engagements.
• Drive business development across accounts, including discovery, pricing, and scoping.
• Represent FluidAI with customers, partners, and at events; relay market feedback to product/commercial teams.
• Lead proposal development through contract close.

Skills

Program management

Client relationship management

Stakeholder engagement

Analytical thinking

Education

Bachelor's degree in engineering, CS, health informatics, or related field

Tools

HL7 v2

FHIR

EHR integration

Data visualization tools

Job description

Technical Program Director - Health Systems

Company Description:

FluidAI is specialized in the development and deployment of data-driven surgical solutions, with an initial focus on general and gastrointestinal surgery. Our technologies integrate medical devices, software, and artificial intelligence into platforms that address real clinical and operational challenges across the continuum of surgical care.

We combine continuous physiological monitoring from our proprietary sensors with comprehensive electronic health record data, creating intelligent systems that enable earlier identification of clinical deterioration and complications. Beyond patient monitoring, our platform extends to patient education and engagement tools, as well as automated documentation and coding modules — supporting care teams and driving operational efficiency.

Our team brings together expertise across clinical practice, research, engineering, data science, manufacturing, and commercialization. We build solutions designed for real-world impact, supported by full in-house capabilities, a strong intellectual property portfolio, and partnerships with leading institutions around the world.

We are an equal opportunity employer and have a diverse team representation across language, ethnicity, gender and nationality.

Why Join FluidAI Medical?

• Mission to save lives and improve patient care with technology that’s already deployed on patients in real-world settings.
• Work with a high-performing and cross-functional team that is empowered to grow, learn, and contribute across all levels of the organization.
• Gain exposure across the entire technical stack, from novel sensing technologies and proprietary hardware to mobile/web software and ML algorithms.
• Personal career-focused development and training with access to workshops, coursework, and experienced mentors/consultants.
• Regular offsite activities – past events include rafting, axe-throwing, sports leagues, and the usual BBQ .

Note: This role is based out of our Kitchener HQ in the Medical Innovation Xchange, with regular travel within North America.

Job Responsibilities:

• Serve as the primary point of contact for the client on all commercial and technology matters, lead external cross-party calls, and hold day-to-day relationships with the client
• Own the program’s technology strategy, roadmap, and the requirements for new site implementation.
• Own the program delivery across planning, implementation, and operations phases for new site implementation.
• Evaluate emerging healthcare technology and make adoption and partnership recommendations for the program.
• Own the analytics models and forecasting behind volumes, cost, length of stay, procedure times, and geographic patterns, and build visual simulation tools the client can explore and test.
• Assemble and direct the specialist teams delivering integration, design, commissioning, and end-to-end testing, and be accountable for technology readiness at go-live.
• Own documentation, reporting, and proposals across business engagements, including recommendations on scope, phasing, and next steps
• Drive business development for FluidAI across new and existing accounts, including opportunity qualification, customer and partner discovery, market research, and pricing
• Represent FluidAI with customers, partners, and at industry events, and bring market and clinical feedback back to FluidAI’s product and commercial teams
• Lead proposal development for new engagements, working with FluidAI’s internal teams through contract close.

These are some of the skills we are looking for in an ideal candidate.

Job Requirements:

• Bachelor's degree in engineering, computer science, health informatics, business or a related field, or equivalent practical experience
• 7+ years in delivering healthcare technology programs, including at least one taken from planning through to go-live and business development
• Demonstrated ownership of a program end to end, from requirements through implementation and handover to operations
• Working fluency across clinical applications and EHR platforms, integration and interoperability (HL7 v2, FHIR), medical devices, networks, and healthcare cybersecurity
• Ability to hold credible clinical conversations across specialty lines and convert clinician input into requirements
• Experience coordinating with a variety of stakeholders including executives, engineers, IT teams, clinicians, etc.
• Strong quantitative skills and the ability to defend assumptions to clinical, financial, and design audiences while distinguishing approved fact from working assumption
• Executive presence and comfort owning difficult client conversations; able to direct and influence senior peers
• Willingness to travel regularly within Canada and the US, with sustained on-site presence with customers.
• Comfortable working in a fast-moving startup environment
• Business development experience, including proposals and new engagement scoping

Nice to Have:

• Familiarity with emerging hospital technologies
• Consulting, owner's representative, or health system PMO experience

Transparency & Hiring Practices:

• Compensation: The salary range for this position is $100,000 - $125,000 CAD
• Application Screening: All applications are screened manually. We do not use AI or AI-Augmented Applicant Tracking Systems (ATS) to screen, assess, reject, or select candidates.
• Position Status: This job posting is for an active vacancy.