Technical Product Manager (Service Manager)

T-Net British Columbia; Vancouver; On-site; CAD 90,000 - 130,000; Full time

Job summary

A leading cloud archiving company in Vancouver seeks a Technical Product Manager to manage the Service Manager product. The role requires 3-5 years of experience and knowledge of Agile methodologies. You'll lead cross-team initiatives, create roadmaps, and ensure product alignment with company strategy. Benefits include a competitive salary, health benefits, and a supportive work environment.

Benefits

Comprehensive health benefits

Subsidized meal program

Annual vacation days

Corporate bonuses

Qualifications

• 3 to 5 years of experience as a Technical Product Manager or Product Owner.
• Experience with Agile and Scrum development methodologies.
• Experience planning, monitoring, and reporting on project statuses.

Responsibilities

• Delivery of Service Manager products in alignment with strategy.
• Create and communicate the product roadmap.
• Lead initiatives from roadmap to delivery with minimal support.

Skills

Technical communication

Agile methodologies

Cross-team collaboration

Requirements elicitation

Job description

Technical Product Manager (Service Manager)

Global Relay Communications Inc. has set the standard in enterprise information archiving for over 20 years, offering industry‑leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

We are not your typical technology company. Global Relay is a career‑building company, a place for big ideas, new challenges, groundbreaking innovation, and a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages collaboration and learning from one another, completely free of barriers.

Your role:

Global Relay delivers enterprise services to 23,000 customers in 90 countries, including 22 of the top 25 global banks. Technical Product Managers (TPMs) are part of the Product Management team responsible for executing product strategy, prioritizing and aligning roadmaps, and researching and defining enhancements and upgrades to Global Relay services.

Reporting to a Group Product Manager, the TPM will join the product team responsible for Service Manager, managing and evolving our Administration, Identity and Access Management product capabilities.

You will be responsible for working with customers and internal stakeholders to define your product roadmap and for leading new and updated features through the development process. Working closely with other Product Managers you will ensure roadmaps are clear, prioritized, achievable, and aligned with strategy.

You will define detailed business requirements, user stories, and acceptance criteria for specific features, and collaborate with customers, internal stakeholders, Team Leads, Architects, and UI/UX to ensure high quality designs are produced.

You will attend daily stand‑ups and other agile ceremonies, refine your backlog, plan sprints, monitor progress, report status, and manage key release activities including documentation and training.

Your responsibilities:

• Delivery of Service Manager products / components / features in alignment with strategy and the broader company roadmap.
• Create, prioritize and communicate the roadmap for your team.
• Create work estimates, track progress, and report status.
• Lead initiatives from roadmap to delivery with minimal support & guidance from the Group Product Manager.
• Strong requirement elicitation, analysis, domain modelling, use case modelling, workflow design, and documentation skills.
• Translate product roadmap initiatives and feature requests into workflow diagrams, epics, user stories, acceptance criteria, and other suitable artifacts.
• Understand the design, business logic, and technical architecture of their system, and how their system interacts with the rest of the platform.
• Identify and coordinate cross‑component dependencies throughout the development process.
• Collaborate with Product Management, Sales, Support, clients, other TPMs to produce and manage their backlog and contribute to the product roadmap.
• Collaborate with other TPMs, Architects, UI/UX, and Team Leads to lead requirements through the design phase.
• Work with Engineering and other departments to actively seek feedback, remove obstacles blocking progress and ensure program is within schedule.
• Facilitating daily stand‑ups, backlog refinement, sprint planning, demos, retrospectives, and other team meetings with your agile team(s).
• Support Product Management, Marketing, Sales, Provisioning, Professional Services, Technical Documentation, Training, and Technical Support throughout the release process with training, documentation, announcements, and other release activities.

About you:

• 3 to 5 years of experience as a Technical Product Manager or Product Owner.
• Experience with Agile and Scrum development methodologies.
• Experience planning, monitoring, and reporting on project status for multiple initiatives/teams.
• Experience leading cross‑team initiatives and collaborating with stakeholders across the organization.
• Strong requirement elicitation, analysis, domain modelling, use case modelling, workflow design, and documentation skills.
• Ability to communicate effectively with technical, business, and C‑level executives.
• Flexible and practical problem solver, able to work effectively in a growing organization.
• Experience with enterprise software and Software‑As‑A‑Service (SaaS).

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia's pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture, and values. We aim to foster an inspiring work environment and support employees' work‑life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.

For Vancouver‑based employees, we provide a subsidized meal program, courtesy of our talented in‑house culinary team!

British Columbia – Base salary range

$90,000 – $130,000 CAD

What you can expect:

At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal‑opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Technical Product Manager (Service Manager)

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