Technical Lead Production

Shoppers Drug Mart Inc.; Mississauga; On-site; CAD 27,000 - 37,000; Full time

Benefits offered by this job

Purchase discount

Online learning (Academy)

Job summary

Shoppers Drug Mart Inc. Mississauga is seeking a Technical Lead to oversee automated pharmacy fulfillment operations, drive efficiency, and lead cross‑functional automation projects. You will support daily production workflows, mentor teammates, troubleshoot equipment, and coordinate with vendors to optimize robotics and DSP workflows.

This is a hands‑on role in a fast‑paced retail pharmacy environment. Excellent communication, leadership, and problem‑solving skills are essential to maintain

Qualifications

• Experience with automation equipment, software, and tools in a production or healthcare environment.
• Technical troubleshooting ability with attention to detail and accuracy.
• Effective verbal and written communication and interpersonal skills.
• Excellent organizational and time management skills; able to prioritize tasks under pressure.
• Proven leadership and team collaboration skills.
• Creative problem-solving and decision-making capabilities.
• Positive, cooperative, and team-oriented mindset.
• Flexibility to work various shifts, including occasional weekends and statutory holidays.

Responsibilities

• Serve as the first point of contact for team members to resolve workflow and task issues.
• Monitor and support daily production status and reallocate resources as needed.
• Provide regular supplies to team members and support quality initiatives.
• Assist with general Pharmacy Assistant duties to maintain operations.
• Collaborate with leadership and cross-functional teams to align daily objectives.
• Provide first-level technical troubleshooting for automation equipment.
• Optimize robot functionality and maintain automation tracking tools.
• Monitor changes and their impacts; support maintenance parts.
• Develop and deliver training on basic automation troubleshooting.
• Analyze performance data to identify improvements and drive service excellence.

Skills

Automation experience

Technical troubleshooting

Leadership

Team collaboration

Communication

Organization

Problem solving

Flexibility

Job description

Location:

1685 Tech Avenue, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

The Technical Lead role is a key operational role that specializes in either production coordination or technical automation support to ensure seamless pharmacy fulfillment processes. Reporting to the Supervisor, this individual will support daily production workflows, lead automation optimization efforts, and act as a liaison between frontline staff, leadership, and vendors. The ideal candidate is a hands‑on problem-solver who thrives in a fast-paced, team-oriented environment and has a strong understanding of automated pharmacy systems and operational excellence.

Key Responsibilities

Operational Support & Leadership

• Serve as the first point of contact for team members to resolve workflow and task issues before escalating to leadership.
• Monitor and support daily production status, including reassignment of stores and shifting resources to ensure optimal workload distribution.
• Provide regular supplies to team members (e.g., PPE, office materials, printer and robot consumables).
• Conduct quality checks and support the implementation of quality initiatives.
• Assist with general Pharmacy Assistant duties as required to maintain continuity of operations.
• Collaborate actively with leadership and cross-functional teams to ensure alignment of daily objectives.

Automation Optimization & Technical Support

• Provide first-level technical troubleshooting for automation equipment, escalating issues to vendors when necessary.
• Optimize robot functionality through calibration and alignment of workflows (DSP, non-DSP, backorders).
• Maintain and audit automation tracking tools (e.g., optimization tracker, performance logs).
• Monitor automation changes and their impacts, ensuring sustainable resolutions.
• Support and track inventory and maintenance parts related to automation systems.
• Execute and follow up on preventative maintenance plans.

Training, Monitoring & Continuous Improvement

• Develop and deliver training sessions to Pharmacy Assistants and Verifiers on basic automation troubleshooting and maintenance.
• Analyze OEE (Overall Equipment Effectiveness) and machine performance data to identify areas of loss and implement process improvements.
• Participate in identifying and implementing process enhancements to drive service excellence.

Skills & Qualifications

• Experience with automation equipment, software, and tools in a production or healthcare environment.
• Technical troubleshooting ability with a strong attention to detail and accuracy.
• Effective verbal and written communication and interpersonal skills.
• Excellent organizational and time management skills; able to prioritize tasks under pressure.
• Proven leadership and team collaboration skills.
• Demonstrated creative problem-solving and decision-making capabilities.
• Positive, cooperative, and team-oriented mindset.
• Flexibility to work various shifts, including occasional weekends and statutory holidays.
• Familiarity with the pharmaceutical or healthcare industry is an asset.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc. we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle salariale à l’embauche :$19.60 - $26.95 / 19,60$ - 26,95$ (per hour / de l’heure)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.