Technical Lead

Cognizant; Remote; CAD 60,000 - 75,000; Full time

Job summary

A leading IT services company is hiring a Technical Lead in Toronto. You will oversee Service Desk operations, driving efficiency and user satisfaction while ensuring compliance and security. Strong expertise in Service Desk and problem-solving skills are essential. This remote role offers flexibility, aiming to support a healthy work-life balance. Total compensation ranges from $60,000 to $74,500. A chance to make an impact and grow in a dynamic environment awaits you!

Benefits

Flexible working arrangements

Wellbeing programs

Qualifications

• Strong expertise in Service Desk operations and user access management.
• Excellent problem-solving skills and ability to handle complex technical issues.
• Experience in coordinating with vendors for service integration.

Responsibilities

• Lead the Service Desk team to ensure timely resolution of technical issues.
• Oversee user access management processes for security and compliance.
• Monitor performance metrics to identify areas for improvement.
• Implement best practices to optimize service desk operations.
• Drive initiatives to enhance user satisfaction and service desk efficiency.

Skills

Service Desk operations

User access management

Problem-solving skills

Vendor coordination

Job description

We are seeking a Technical Lead you will play a pivotal role in overseeing the Service Desk operations ensuring seamless support and user access management. You will be responsible for driving efficiency and enhancing user satisfaction. Your expertise will contribute significantly to the company’s mission of delivering exceptional IT services.

About Cognizant’s CIS Practice:

Cognizant’s CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success.

In this role, you will:

• Lead the Service Desk team to ensure timely and effective resolution of technical issues.
• Oversee user access management processes to maintain security and compliance.
• Provide guidance and support to team members to enhance their technical skills and knowledge.
• Collaborate with other departments to streamline IT support and improve service delivery.
• Monitor and analyze service desk performance metrics to identify areas for improvement.
• Implement best practices and innovative solutions to optimize service desk operations.
• Ensure adherence to company policies and procedures in all service desk activities.
• Develop and maintain documentation for service desk processes and user access management.
• Facilitate training sessions for team members to keep them updated on the latest technologies.
• Coordinate with vendors and external partners to ensure seamless integration of services.
• Manage escalations and complex technical issues to ensure prompt resolution.
• Drive initiatives to enhance user satisfaction and improve service desk efficiency.
• Contribute to strategic planning and decision-making to align service desk goals with company objectives.

What you’ll need to succeed (required skills):

• Possess strong expertise in Service Desk operations and user access management.

• Demonstrate excellent problem-solving skills and the ability to handle complex technical issues.

• Bring experience in coordinating with vendors and external partners for service integration.

At Cognizant, we\'re eager to meet people who believe in our mission and can make an impact in various ways! We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you an outstanding applicant and help us see how you\'d be helpful to this role.

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs.

Based on this role’s business requirements, this is a remote position based out of our delivery centers in Toronto, Ontario or Halifax, Novascotia. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

Compensation: Total compensation between $60,000-$74,500 is being offered for the role.

Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.