Technical Helpdesk Support - REMOTE

NTT DATA; Halifax; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

A leading healthcare technology company in Halifax is seeking a candidate for a call center position that supports healthcare clients 24/7. The role requires handling inbound customer calls and responding to service desk inquiries related to clinical applications. Candidates should have at least 4 years of service desk experience, effective communication skills, and the ability to work flexible shifts including nights and weekends. This position offers a comprehensive benefits package from day one.

Benefits

Comprehensive benefits package

Opportunities for career advancement

Flexible work shifts

Qualifications

• Minimum of 4 years of service desk/helpdesk experience or equivalent education.
• At least 1 year of technical troubleshooting experience.
• Availability for shift work including nights, weekends, and holidays.

Responsibilities

• Handle inbound customer calls regarding clinical applications.
• Respond to service desk inquiries related to workflow issues.
• Document and track incidents for timely resolution.

Skills

Service desk/helpdesk experience

Technical troubleshooting

Effective communication

Proficient typing skills

Education

High school diploma or equivalent

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity

• Full comprehensive benefits package starting from day one of employment
• Opportunity to work in a dynamic call center environment supporting healthcare clients 24/7
• Potential for career advancement and growth within the organization
• Flexible work shifts that may include nights, weekends, and holidays
• Engage with a leading company in the healthcare technology space
• Contribute to improving patient outcomes through efficient service delivery

What to Expect (Job Responsibilities)

• Handle inbound customer calls regarding clinical applications in a call center environment
• Respond to service desk inquiries related to workflow issues, application errors, user access, and functionality
• Document and track incidents, ensuring timely resolution or escalation
• Maintain a designated workspace and remain in the phone queue for scheduled shifts
• Ensure a quiet, private workspace with high-speed wired internet for optimal performance

What is Required (Qualifications)

• Minimum of 4 years of service desk/helpdesk experience or equivalent education and technical troubleshooting experience
• At least 1 year of technical troubleshooting experience
• High school diploma or equivalent required
• Ability to lift up to 25 lbs. if needed for equipment setup
• Availability for shift work including nights, weekends, and holidays

How to Stand Out (Preferred Qualifications)

• Experience in a call center environment
• Demonstrated service philosophy in interactions with clinicians and colleagues
• Effective communication and interpersonal skills
• Proficient typing and English language skills (both verbally and in writing)
• Strong listening skills to fully understand caller needs and requests

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