Technical Helpdesk & Digital Remote Support Professional II

Xerox; Regina; Remote; CAD 86,000 - 103,000; Full time

Job summary

A leading technology solutions provider in Canada is seeking a skilled individual to provide Tier 3 support for Cisco Meraki networks and Azure cloud services. This hybrid role will involve deploying Cisco solutions and managing cloud environments, ideal for someone with 5+ years of experience. Great opportunity for career growth with a comprehensive benefits package including medical and retirement options.

Benefits

Comprehensive benefits package

Opportunity for career advancement

Flexible work environment

Qualifications

• Minimum of 5 years of experience in System and Network Administration.
• Hands-on experience managing Azure services.
• In-depth experience with Cisco Meraki solutions.

Responsibilities

• Provide Tier 3 support for Cisco Meraki networks and Azure cloud services.
• Deploy and maintain Cisco solutions for enterprise networks.
• Administer Azure cloud environments including Active Directory.

Skills

Cisco Meraki expertise

Azure cloud services

System Administration

Network Administration

Proficient in Microsoft 365

Job description

Employer Industry

Technology Solutions Provider

Benefits

• Salary up to CAD 102,240
• Comprehensive benefits package including medical, dental, life insurance, and retirement benefits
• Opportunity for career advancement and growth within the organization
• Hybrid work environment offering flexibility between office and remote work
• Chance to work with cutting‑edge technology and innovative solutions in the IT field

Responsibilities

• Provide Tier 3 support for issues related to Cisco Meraki networks, Azure cloud services, and cloud-hosted infrastructure
• Act as the Cisco/Cisco Meraki Subject Matter Expert (SME), deploying and maintaining Cisco solutions for enterprise networks
• Administer and manage Azure cloud environments, including Active Directory and virtual machines
• Collaborate with the Professional Services team on IT projects related to internal infrastructure and customer portfolios
• Conduct proactive system maintenance to ensure system integrity and security compliance

Qualifications

• Minimum of 5 years of experience in System and Network Administration, with expertise in Cisco Meraki and Azure cloud platforms
• In‑depth experience with Cisco Meraki solutions, including routers, switches, and firewalls
• Hands‑on experience managing Azure services, including Active Directory and networking
• Strong understanding of cloud infrastructure management, including security and high availability
• Proficient in Microsoft 365 applications, including Intune and Exchange

Preferred Qualifications

• Relevant certifications such as Cisco Meraki CMNA/CMNO or Azure Solutions Architect
• Experience collaborating with cross-functional teams, particularly on customer-facing projects
• Ability to train and mentor junior team members and share technical knowledge

#TechnologySolutions #CloudServices #CiscoMeraki #CareerOpportunity #HybridWork

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