Technical Helpdesk Associate IV

Xerox; Winnipeg; On-site; CAD 65,000 - 80,000; Full time

Job summary

A leading technology company in Winnipeg is seeking a Service Desk Technician to provide first-line technical support. Responsibilities include troubleshooting infrastructure issues, onboarding new employees, and administering cloud environments. Candidates should have a minimum of five years in technical roles and be familiar with Microsoft Office 365, Azure, and networking technologies. Fluency in English is required, with French as an asset. This position may require flexibility in hours and travel as needed.

Benefits

Medical insurance

Dental insurance

Retirement benefits

Qualifications

• Minimum of five years of experience in a managed services technical role.
• CompTIA A+, Network+, and Security+ certifications preferred.
• Valid driver’s license and reliable transportation.

Responsibilities

• Provide first-line support for our customers, troubleshooting issues.
• Assist with onboarding new employees by configuring workstations.
• Administer and manage servers, networks, and cloud environments.

Skills

Microsoft Office 365

Networking concepts

Troubleshooting

Communication

French language support

Education

Completion of a post-secondary program in Information Technology

Tools

Azure

Intune

Active Directory

Defender

Exchange

Job description

General Information

City: Winnipeg
State/Province: Manitoba
Country: Canada

Department: TECHNICAL HELPDESK
Date: Wednesday, December 17, 2025
Working time: Full-time
Job Level: Individual Contributor
Job Type: Early Career
Job Field: TECHNICAL HELPDESK
Seniority Level: Associate
Currency: CAD - Canada - CA

Salary range represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including geographic location, market competition, and the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, including medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits. Please visit Xerox Careers. For a list of current openings, please visit Xerox Job Search.

Position Summary

We are seeking a highly motivated and experienced Service Desk Technician to join our IT Service Desk team. This role provides essential first-line technical support to our service department, troubleshooting infrastructure issues (servers, networks, phone systems, and cloud infrastructure, including Office 365) to ensure seamless operations for our clients, both remotely and on-site as required. This role requires an individual who thrives under pressure and possesses an unwavering commitment to excellence. On‑site presence will be required, sometimes with little notice.

Key Responsibilities

• Provide first‑line support for our customers, troubleshooting issues and ensuring high levels of system performance and reliability. Prompt resolution of incidents is expected.
• Assist with onboarding new employees by configuring workstations and software.
• Administer and manage servers, networks, and cloud environments (Azure and Office 365). This may involve on‑call rotations and after‑hours maintenance.
• Assist in various IT projects, including system enhancements, staging and large‑volume imaging which can range from mundane tasks to complex implementations. Flexibility is key.
• Troubleshoot workstations, networks, ADDS, DNS, DHCP, file servers, etc.
• Assist with security reviews, backup audits, upgrades, and optimization to ensure system integrity and security.
• Follow hardware and software policies, establishing secure practices and machine best practices.
• Ensure timely updates on incident status, upcoming changes, and agreed service interruptions to clients.
• Provide French language support for our customers as needed.
• Document common issues and create knowledge‑base articles for future reference. Attention to detail is crucial.

Qualifications

• Demonstrated ability to collaborate effectively and communicate clearly within a team environment, including mentoring and assisting other technicians with varying skill levels.
• Completion of a post‑secondary program in Information Technology or a related field, or equivalent education and experience. CompTIA A+, Network+, and Security+ certifications are preferred.
• A minimum of five (5) years of experience in a managed services technical role.
• Expertise in Microsoft Office 365 and a thorough understanding of Azure Active Directory.
• Comprehensive knowledge of networking concepts and technologies, including routers, switches, firewalls, LAN, WAN, VPN, network security systems, and intrusion detection systems.
• Experience with Intune, Defender, Exchange, and other Microsoft applications.
• Fluency in English (written and verbal). French is an asset.
• Valid driver’s license and reliable transportation.
• Ability to travel to various locations as required.
• Demonstrated ability to work effectively under pressure and manage multiple tasks concurrently. Multitasking is a must.
• Willingness to work flexible hours and participate in an on‑call rotation.

Additional Information

Hourly rates for this position can be shared with you per your location. This rate will fall within the posted range.