Technical Field Services Supervisor - Mentor Technicians

ZEISS Group; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading technology firm in Toronto, Canada seeks an experienced Field Service Supervisor to oversee technical service delivery and manage Field Service Technicians. This role requires strong coaching abilities and effective problem-solving skills. Candidates should have a technical degree and 4 years of field service experience. Join an organization focused on employee development and customer satisfaction.

Benefits

Comprehensive benefits package

Paid time off

Career advancement opportunities

Qualifications

• 4 years of field service experience or related technical experience.
• Previous supervisory experience preferred.
• 2 years as a System Specialist or equivalent experience in coaching and mentoring.

Responsibilities

• Oversee delivery of technical services and supervise field service personnel.
• Coach and mentor Field Service Technicians.
• Resolve customer issues and handle technical escalations effectively.
• Conduct training on technical procedures.

Skills

Field service experience

Coaching and mentoring

Problem solving

Effective communication

Education

Associates or technical degree in engineering

Tools

MS Office (Word, Excel, PowerPoint)

Electronic evaluation equipment

Job description

A leading technology firm in Toronto, Canada seeks an experienced Field Service Supervisor to oversee technical service delivery and manage Field Service Technicians. This role requires strong coaching abilities and effective problem-solving skills. Candidates should have a technical degree and 4 years of field service experience. Join an organization focused on employee development and customer satisfaction.