Technical expertise assignment Coordinator - Quebec

InnovMetric Software; Quebec; Hybrid; CAD 50,000 - 80,000; Full time

Job summary

A software development company in Quebec is seeking a Technical Support team member to oversee training program delivery and respond to client inquiries. Ideal candidates will have excellent English communication skills, multitasking abilities, and proficiency in Microsoft Office. The company offers flexible schedules, competitive salaries, and a stimulating workplace.

Benefits

Flexible schedule

Part-time remote work possibility

Competitive salary and bonus system

Group insurance

Free coffee and parking

Social activities

Qualifications

• Essential proficiency in written and spoken English.
• Good communication skills are important.
• Comfortable with multitasking is necessary.
• Attention to detail and organizational skills are crucial.
• A good team player is preferred.

Responsibilities

• Establish training schedules and coordinate trainer travels.
• Assign application specialists to training sessions.
• Maintain the activity calendar for the technical expertise team.
• Collaborate with stakeholders on complex cases.
• Participate in process and tools improvement.
• Assist in onboarding activities for new employees.

Skills

Proficiency in written and spoken English

Clear and structured communications

Multitasking

Attention to detail

Team player

Microsoft Office Suite

Tools

CRM platform

Job description

Overview

Are you a master of versatility, always ready to take on new challenges?

If you thrive in a fast-paced environment and love variety in your day-to-day, we’ve got just the role for you! Our Technical Support team is looking for a vibrant, proactive teammate to help us grow and shine even brighter.

As part of our team, you’ll report to the Director of Technical Expertise and collaborate closely with our coordinators. Your mission? To help plan, organize, and oversee the delivery of our training programs for PolyWorks users. You’ll also be the go-to person for responding to inquiries from clients and partners about our training offerings.

Responsibilities

• Establish the training schedule for clients and partners to meet demand and coordinate the travel of our trainers across North America
• Assign application specialists to different training sessions based on their availability, skills, and geographic location
• Keep the activity and assignment calendar of the technical expertise team up to date
• Collaborate with numerous internal and external stakeholders to follow up on complex cases
• Participate in the implementation and continuous improvement of the processes and tools used daily
• Assist in planning orientation and onboarding activities for new department employees
• Perform other related tasks

Qualifications

• Proficiency in written and spoken English (advanced level) *essential*
• Good aptitudes for clear and structured communications
• Be comfortable with multitasking
• Attention to detail and an advanced sense of organization
• Being a good team player
• Strong command of the tools in the Microsoft Office suite (Outlook, Excel, Word)
• Experience in using a CRM platform is an asset
• Experience in coordinating events is an asset

We offer appealing work conditions and a stimulating workplace:

• Flexible schedule facilitating work and personal life balance
• Possibility to work from home part time
• Competitive salary and bonus system
• Group insurance and telemedicine service
• Free tea, coffee and parking
• Social and sporting activities, as well as IMBand music group (Take a look onYouTube)

We thank you for your interest in this position. Please note that we will only contact shortlisted candidates.

Who are we

InnovMetric is an independent software development company that empowers manufacturers of every size to digitally transform their 3D measurement processes. InnovMetric revolutionized 3D metrology with the introduction of point-cloud-based dimensional inspection in 2000 and the concept of a universal 3D metrology software platform in 2006. Today, with over 23 000 customers in 100 countries, and the world’s largest industrial manufacturers having adopted its PolyWorks solutions as their standard 3D metrology software platform, InnovMetric is focusing on creating next-generation digital data and process management technologies.

Headquartered in Quebec City, Canada, InnovMetric is a multinational organization with 650 employees dedicated to bringing 3D measurement data at the heart of enterprise manufacturing processes.

InnovMetric offers a unique work environment focused on collaboration that promotes personal and professional development.