Technical Enterprise CSM - Growth & Renewals

Secoda; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A fast-growing tech company in Toronto is seeking a Customer Success Manager to manage and grow enterprise relationships. The role requires 5-7 years of customer-facing experience in a SaaS environment, strong communication skills, and a passion for problem-solving. Join a dynamic team to help customers maximize the value of their products while enjoying competitive salary and benefits including unlimited time off and hybrid working conditions.

Benefits

Competitive salary and equity

Medical, dental, and vision coverage from day 1

$1000 Healthcare Spending Account

$500 Taxable Spending Account

Unlimited time off policy

Learning & Development benefit ($1,000)

$500 home office setup stipend

Qualifications

• 5-7+ years of experience in customer facing advisory/consultancy roles, ideally at a SaaS company.
• Proven track record in supporting sales teams in achieving targets.
• Ability to translate complex technical information into simple terms.

Responsibilities

• Deliver the highest level of customer experience and support.
• Work closely with customers to ensure successful integration of the platform.
• Coordinate engagement with Sales, Customer Support & Success, Engineering, and Product.

Skills

Communication skills

Presentation skills

Negotiation skills

Problem-solving

Technical understanding

Job description

A fast-growing tech company in Toronto is seeking a Customer Success Manager to manage and grow enterprise relationships. The role requires 5-7 years of customer-facing experience in a SaaS environment, strong communication skills, and a passion for problem-solving. Join a dynamic team to help customers maximize the value of their products while enjoying competitive salary and benefits including unlimited time off and hybrid working conditions.