Technical Documentation Consultant (Confluence / Blackbaud CRM)

Resonaite; Toronto; On-site; CAD 100,000 - 125,000; Part time

Job summary

A not for profit organization in Toronto is seeking a Technical Documentation Consultant to capture and formalize the current state of their Blackbaud Razor’s Edge and related processes. The role involves hands-on engagements, including workshops with stakeholders. Applicants should have at least 5 years of experience in technical documentation and proficiency in using Confluence. This position allows for a hybrid work model.

Qualifications

• 5+ years of experience in technical documentation, business systems analysis, or knowledge management roles.
• Proven expertise using Confluence for structured documentation and collaboration.
• Strong understanding of Blackbaud Razor’s Edge platform.
• Experience documenting complex data collection or CRM migration projects.

Responsibilities

• Conduct workshops with business and IT stakeholders.
• Develop comprehensive current-state documentation.
• Create and organize documentation using Confluence.
• Collaborate with Salesforce implementation team.
• Provide recommendations for documentation standards.

Skills

Technical documentation

Business systems analysis

Knowledge management

Facilitation skills

Communication skills

Confluence expertise

Understanding of Blackbaud Razor’s Edge

CRM documentation

Tools

Atlassian Confluence

Job description

Our client in the not for profit sector is seeking a contract based Technical Documentation Consultant to capture and formalize the current-state of its Blackbaud Razor’s Edge and associated processes.

This is a hands‑on engagement involving discovery sessions, whiteboarding workshops, and collaboration with business and technical stakeholders. The consultant will be onsite for the first three weeks to facilitate knowledge capture and process walkthroughs.

Location: Hybrid - Toronto

Responsibilities

• Conduct workshops and whiteboard sessions with business and IT stakeholders to capture end‑to‑end processes for: Blackbaud Razor’s Edge platform, Data collection tools and related integrations, Reporting, data flow, and donor management processes
• Develop comprehensive current‑state documentation including: System architecture diagrams, Data flow and integration maps, User roles, permissions, and workflows, Operational dependencies and known issues
• Create and organize all documentation using Atlassian Confluence, ensuring clear structure and cross‑referencing.
• Collaborate with client's Salesforce implementation team to ensure continuity between current‑state documentation and future‑state design.
• Provide recommendations for documentation standards, templates, and governance.

Requirements

• 5+ years of experience in technical documentation, business systems analysis, or knowledge management roles.
• Proven expertise using Confluence for structured documentation and collaboration.
• Strong understanding of Blackbaud Razor’s Edge platform (donor management, fundraising, or nonprofit CRM processes).
• Experience documenting complex data collection or CRM migration projects, ideally involving Salesforce.
• Excellent facilitation and communication skills; able to lead discovery and whiteboard sessions.
• Ability to produce clear process maps, data flows, and system documentation.