Technical Customer Support & Key Systems Specialist

Assa Abloy Group; Vaudreuil-Dorion; On-site; CAD 45,000 - 55,000; Full time

Job summary

A global leader in access solutions in Vaudreuil-Dorion seeks a Customer Service + Technical Support Representative. This role demands exceptional customer support, technical troubleshooting, and meticulous system management to ensure security compliance. Bilingual communication skills (English and French) are essential. Candidates should enjoy problem-solving and be detail-oriented. Join a diverse team committed to making access safer and easier.

Qualifications

• Exceptional communication skills in both English and French.
• Strong analytical skills with the ability to identify and implement solutions.
• Must adhere to security protocols and confidentiality in access management.

Responsibilities

• Provide pre- and post-sales support to internal and external clients.
• Design and maintain master key systems for security compliance.
• Handle inbound calls and emails regarding product requests and ensure customer satisfaction.

Skills

Attention to Detail

Problem-Solving Skills

Customer Service

Collaboration Skills

Security Awareness

Organisational Skills

Job description

A global leader in access solutions in Vaudreuil-Dorion seeks a Customer Service + Technical Support Representative. This role demands exceptional customer support, technical troubleshooting, and meticulous system management to ensure security compliance. Bilingual communication skills (English and French) are essential. Candidates should enjoy problem-solving and be detail-oriented. Join a diverse team committed to making access safer and easier.