Technical Customer Success Engineer

Procurify; Vancouver; Remoto; CAD 90.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working: Remote-first within:

Time off flexibility

Health benefits

Learning & development

Stock options

Descrizione del lavoro

Procurify, a Vancouver-based procurement platform, is seeking a Technical Integration Specialist on a one-year contract. You will bridge Engineering, GTM, and vendor teams to deploy punchout integrations and ensure reliable connectivity for customers.

You will own the punchout lifecycle, test connections, configure settings, and document workflows while coordinating with external vendors to obtain credentials and resolve blockers.

Competenze

• 2+ years in technical support, implementation engineering, or a similar customer-facing technical role within SaaS.
• Experience with Python, including reading, debugging, and working within codebases.
• Exceptional written and verbal communication skills, able to lead conversations with vendors and stakeholders.
• Understanding of web technologies and API concepts (REST, HTTP). Familiarity with data formats like cXML or JSON.
• Strong analytical skills and ability to work autonomously to resolve configuration and connectivity issues.
• Professional profile maintained on LinkedIn reflecting current role at Procurify.

Mansioni

• Own the Punchout Lifecycle: act as the primary technical contact for implementing punchouts, coordinate with vendors, obtain credentials, configure settings, and validate connectivity.
• Testing & Implementation: rigorously test connections for data integrity and user experience before releasing integrations.
• External Stakeholder Management: communicate with non-technical and technical stakeholders to resolve blockers.
• Triage & Prioritize: assess requests from Success and Sales, prioritize based on business impact.
• Technical Troubleshooting: diagnose and resolve complex configuration issues, investigate defects and bottlenecks.
• Engineering Partnership: collaborate with engineering on issues and potential improvements to the punchout framework.
• Python Development: use Python to implement and test cXML punchouts configurations.
• Documentation: maintain technical docs for punchout workflows and vendor configs.
• KPIs: punchout time-to-value and MTTR.

Conoscenze

Python

REST/HTTP

Communication

Problem solving

Autonomous work

Strumenti

cXML

JSON

API concepts

Descrizione del lavoro

Technical Integration Specialist (One Year Contract)

ABOUT THE ROLE

Procurify is the agentic procurement platform that helps mid-market organizations get complete control over their spend. We’re trusted by hundreds of companies around the world, across industries like biotechnology, education, health care, manufacturing, and software, to manage over $100B in spend. We’re looking for a talented and team-driven Technical Integration Specialist to join us on our journey.

In this role, you will act as a critical bridge between our Engineering team, our Go-To-Market teams, and external vendors. You will sit within the Engineering organization, but your focus will be on the successful deployment and maintenance of punchout integrations that power our purchasing flows. You will triage incoming requests, manage direct communication with vendors, and ensure technical hurdles are removed to help customers purchase through their preferred suppliers.

Success in this role requires a collaborative mindset. You will build strong relationships across our business, advocate for customer outcomes, and approach challenges with curiosity and quick decision making. We are looking for someone who brings an entrepreneurial approach, questions the status quo, and contributes to our larger strategic goals as we scale.

WHAT YOU'LL BE WORKING ON

Supplier Integration & Punchout Management

Own the Punchout Lifecycle: Serve as the primary technical point of contact for implementing punchouts in our Product. You will coordinate directly with external vendors to obtain necessary credentials, configure integration settings, and validate connectivity.

Testing & Implementation: Rigorously test connections to ensure data integrity and seamless user experience before releasing integrations to customers. You will add and configure punchouts directly within the product.

External Stakeholder Management: Communicate effectively with non-technical and technical representatives to resolve credentialing or configuration blockers.

Internal Collaboration & Support

Triage & Prioritize: Receive and triage integration requests from Customer Success and Sales team members. You will assess technical requirements and prioritize work based on business impact and customer urgency.

Technical Troubleshooting: Operate as a Tier-2 technical resource to diagnose and resolve complex configuration issues. You will investigate defects and performance bottlenecks related to punchout workflows.

Engineering Partnership: Collaborate with the broader Engineering team to resolve issues or suggest architectural improvements for the punchout framework.

Tooling & Automation

Python Development: Utilize Python to implement and test cXML punchouts configurations in the product.

Documentation: Create and maintain comprehensive technical documentation for punchout workflows and vendor-specific configurations to ensure accurate knowledge transfer.

KPIs: Punchout time-to-value, Ticket resolution time (MTTR).

Lead With CARES:

Commitment: Demonstrates accountability and follow-through, delivering reliably and owning outcomes in a way that others can depend on.

Ambition: Takes initiative with curiosity and a growth mindset, pursuing bold ideas that elevate impact and performance.

Resilience: Shows adaptability, composure, and perseverance through challenges, staying focused and effective in a fast-changing environment.

Excellence: Brings rigor, collaboration, and a strong quality focus to deliver high-performing solutions and raise the bar for outcomes.

Simplicity: Applies focus, clarity, and streamlining to cut through complexity and enable efficient, impactful execution.

WHO WE'RE LOOKING FOR

Professional Experience: 2+ years of experience in technical support, implementation engineering, or a similar customer-facing technical role within SaaS.

Python Proficiency: Experience with Python, including reading, debugging, and working within established codebases.

Communication Skills: Exceptional written and verbal communication skills. You are comfortable leading conversations with external vendors and internal stakeholders.

Technical Knowledge: Understanding of web technologies and API concepts (REST, HTTP protocols). Familiarity with data formats such as cXML or JSON is highly valued.

Problem Solver: Strong analytical skills with the ability to work autonomously to resolve configuration and connectivity issues.

Empathetic & Accountable: You act with compassion, believe that your team's success is your success, and communicate effectively with both technical and non-technical colleagues.

Maintains a professional and current LinkedIn profile, ensuring it is updated upon joining Procurify to reflect their new role and maintain a consistent company presence.

WHY PROCURIFY?

Help us modernize spend management

Procurify is redefining how organizations manage spend - transforming a historically manual, reactive process into a strategic advantage. Today, hundreds of companies trust us to manage billions in spend, and we’re just getting started.

Powered by our $50M Series C funding, we are actively expanding our core offering, launching new payment capabilities, and building an AI-enhanced procure-to-pay experience for our customers. Read the press release here. With fresh investment, a strong product foundation, and big ambitions in AI and payments, we’re entering our next phase of growth. That means a real opportunity to shape what we build, how we scale, and the impact we have on our customers.

The best part? The team. We’re a group of builders who move fast, think big, and show up for each other. No egos, no passengers, just people who want to do great work and win together.

If you’re looking for a place where you can make a real impact alongside a team that raises the bar, you’ll fit right in.

Be empowered to do your best work

We’ve created an environment where personal and professional growth is a real priority. Some of the great perks we offer include:

• Flexible working: We’re a remote-first organization with flexible working hours. Work anywhere from within Canada! And US if applicable.
• Responsible time off: We offer a flexible approach to time off; we trust our team to take the time they need to rest and recharge while staying accountable to their commitments.
• Extended health benefits: We prioritize our team’s health and well-being. We offer a competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account.
• Continuous Learning: We host regular educational lunch and learns to help our team grow, share knowledge, and stay curious.
• Stock options: Everyone has a chance to own a part of Procurify with our competitive stock program.

LEARN MORE

Procurify is an Equal Opportunity Employer. We do not discriminate against any team members or applicants for employment because of race, color, disability, sex, age, national origin, religion, sexual orientation, or gender identity and/or expression.

To learn more about Procurify, check out these resources:

• Check out what our customers are saying about us
• Learn more about our procure-to-pay platform