Technical Content Writer

Everflow - Partner Marketing Platform; Montreal (administrative region); On-site; CAD 80,000 - 90,000; Full time

Benefits offered by this job

Partial group medical insurance

Unlimited PTO and holidays

Parental leave

Startup-like environment

Collaborative culture

Education stipend

Job summary

Everflow is seeking a Technical Content Writer to own and scale its customer-facing Help Desk and Knowledge Base. You will simplify complex API integrations and tracking setups, structure information architecture, and drive content strategy to dramatically reduce support tickets.

You will partner with Product and Customer Success to document new features, maintain clear guides, and ensure a single source of truth for Everflow’s platform.

Qualifications

• Experience structuring information and tagging to make complex workflows digestible.
• Empathy for customers with clear, authoritative communication.
• Ability to read API documentation and capture visuals for guides.
• Use analytics to decide what content to create or rewrite next.

Responsibilities

• Own the Help Desk structure, taxonomy, and search optimization for intuitive UX.
• Write, edit, and maintain step-by-step guides, FAQs, and platform walkthroughs.
• Collaborate with Product and Customer Success to document features before launch.
• Establish a review cycle to audit and retire outdated articles.

Skills

Information Architecture

Customer-first

Technical Aptitude

Data-driven

Education

Bachelor’s degree or equivalent

Tools

Webflow

Zendesk Guide

Intercom

Help Scout

Document360

Job description

Everflow is a SaaS Partner Marketing platform for managing and scaling revenue from affiliates, partnerships, and marketing channels. Founded in 2016 by industry veterans, we have a distributed team across the NAM and EMEA regions and are a bootstrapped and profitable company with over $29M ARR. We serve 1,100+ customers including top brands, agencies and networks.

About the Role

As our Technical Content Writer, you will be the strategic architect and hands‑on creator for our most viewed self‑serve help channel, the Help Desk. You are not just a writer—you will completely own, organize, and scale our customer‑facing Help Center/Knowledge Base. You will bridge the gap between complex platform mechanics and clear, actionable documentation. By taking charge of the overall information architecture, taxonomy, and content strategy, your mission is to make our sophisticated partner marketing platform incredibly easy to navigate, dramatically reducing support tickets and empowering our users to find answers instantly.

What You'll Do

• Own the complete structure, categorization, and search optimization of our Help Desk, building a seamless, intuitive UX that guides users directly to the solutions they need.
• Author, edit, and maintain clear, step‑by‑step guides, FAQs, troubleshooting articles, and platform walkthroughs that simplify complex API integrations and tracking setups.
• Partner closely with Product & Customer Success teams to identify high‑volume ticket areas and proactively address those gaps; sync with Product to document new features before launch.
• Establish a rigorous review cycle to audit existing articles, retire outdated features, and ensure the Help Desk remains the absolute “single source of truth” for the Everflow platform.

Qualifications

• Information Architecture Mindset: a critical eye for structuring information and organizing complex technical hierarchies and tags so that dry, multi‑layered workflows are highly digestible.
• Customer‑First Mentality: deep empathy for the customer and a voice that is helpful, clear, and authoritative without sounding overly marketing‑heavy.
• Technical Aptitude: highly technically curious, comfortable diving into platform settings, reading API documentation, and capturing clean, annotated screenshots or GIFs to make guides visually clear.
• Data‑Driven Strategy: use analytics (search queries, ticket volumes) to inform what needs to be created or rewritten next.

Requirements

• 3+ years of experience as a Technical Writer or Knowledge Base Manager specifically within a B2B SaaS, developer tools, AdTech, or API‑first environment.
• Proven track record of managing and structuring a public‑facing Help Center or Knowledge Base from end to end.
• Deep hands‑on experience administering modern help desk software (Webflow, Zendesk Guide, Intercom, Help Scout, or Document360) and familiarity with HTML/CSS and basic Markdown.
• Bachelor’s degree in English, Technical Writing, Communications, Computer Science, or equivalent professional experience.

Compensation Package

Base Salary: $80,000 - $90,000 CAD

Perks Include

• Partial coverage for group medical insurance
• Unlimited PTO and paid holidays
• Paid parental leave for putting your family first
• Startup‑like environment without the constant rush to raise the next round of funding
• A very collaborative team and culture
• Education, gym, and equipment stipend

Join Our Exceptional Team

Dive into a role where respect, ownership, and mindfulness define our culture. As a valued team member, you'll enjoy the freedom to innovate and excel, supported by the tools and equipment you need to succeed.

Benefits

• Work/Life Harmony: Embrace unlimited PTO and a healthy balance that respects your life outside work.
• Continuous Growth: Regular feedback and discussions about your career path keep you moving forward.
• Inclusive Community: Be part of a welcoming, engaging workplace that celebrates diversity and fun.

We offer a dynamic environment where excellence is rewarded, your well‑being is a priority, and every day brings a chance to make meaningful connections. Ready for a truly rewarding challenge? We're excited to meet you.