Technical Communicator

WAJAX; Grande Prairie; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading industrial products provider is seeking a skilled candidate to support service departments by providing technical assistance and coordinating with technicians. The ideal applicant has 3-5 years of service management experience and strong customer service skills, along with a deep understanding of heavy equipment and technology solutions. This position offers a competitive compensation package with extensive benefits including health coverage and unique perks.

Benefits

Competitive health and dental benefits

Exclusive discounts with manufacturers

Company matched pension plan

Recognition program for achievements

Qualifications

• 3-5 years experience in Service Management preferred.
• Demonstrated ability to solve problems effectively.
• Ability to identify technology-related issues.

Responsibilities

• Facilitate efficient interactions between technicians and customers.
• Provide technical support to technicians.
• Organize and write required procedures.

Skills

Outstanding customer service

Problem-solving

Communication skills

Heavy equipment knowledge

Education

University, College, Trade Certifications

Tools

Microsoft Office

Dealer Business System

Job description

The Opportunity

Accountable/responsible assisting in support of centralized Customer and Product functions allowing service departments to more efficiently serve customers.

Create a knowledge center of excellence for diagnostics within the company.

The Role

• Facilitates superior, efficient interactions between Wajax technicians and to provide ultimate support to our customer/s.
• Develop expert understanding of technology offerings such as Global-e, Consite, Tigercat Remote LOG etc.
• Utilize failure analysis reports and communicate results to assist internal branch service departments with support.
• Communicate technical bulletins, PIP’s, PSB's (manufacturers machine modifications –safety or mechanical) to all branches as required.
• Provide primary technical support to Wajax technicians.
• Organize and write required procedures.
• Monitor incoming data from telematics systems and communicate with internal branch service teams as required.
• Utilize resources to proactively diagnose equipment issues.
• Development of technical projects for internal use.
• Working with vendor partners on technical projects
• Other assigned duties.

The Candidate

Education:

University, College, Trade Certifications or equivalent work experience.

Work Experience:

3-5 years, Service Management exp. preferred, Service Dept. Operations, Service Diagnostics Solutions.

Knowledge:

Heavy equipment, demonstrated outstanding customer service and communication skills, proven experience solving problems effectively, ability to identify issues relating to technology solutions, Knowledge of vendor Telemetry systems.

Computer software such as Microsoft Office, Dealer Business System and internet based systems.

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas – to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”

Highlights Include

• Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
• Wajax led e-learning, and product training through industry leading manufacturers.
• Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
• Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
• Company matched pension plan
• Award-Winning Health and Wellness Program

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

As a condition of employment, final candidates will be subject to pre-screening.

\ Together we get more done.