Technical Business Analyst Lead

Scotiabank; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading financial institution in Toronto is seeking an experienced Senior Business Analyst to act as a liaison between stakeholders and IT teams. You'll document requirements, support project delivery using Agile methodologies, and help navigate change initiatives. Ideal candidates will have Salesforce knowledge along with a degree in Business Administration and 3-5 years of related experience. Competitive rewards including flexible vacation and personal days offered.

Benefits

Diversity, Equity, Inclusion & Allyship

Upskilling through online courses

Competitive Rewards program

Qualifications

• 3-5 years related work experience in financial services, preferably back-office.
• Experience with Salesforce and 1-2 Salesforce certifications preferred.
• Knowledge of training methodologies tailored to business needs.

Responsibilities

• Document and manage business requirements for system/process changes.
• Develop relationships with stakeholders for requirement gathering.
• Prepare and execute test cases for functional and end-to-end testing.
• Support project teams in overcoming roadblocks and ensure smooth processes.

Skills

Salesforce knowledge

Effective leadership skills

Analytical skills

Problem-solving skills

Strong verbal and business writing

Agile processes

Cross-functional communication

Education

University degree in Business Administration or equivalent

CBAP or other BA certification preferred

Tools

MS Office

MS Visio

JIRA/Confluence

Job description

Overview

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As a Senior Business Analyst, you will have Salesforce knowledge and will be the liaison between business stakeholders and technology development teams, ensuring the business requirements and vision are clearly documented and communicated. You will work with project teams to support delivery of enhancements and incident resolution, providing a high level of professional service to stakeholders consistent with Scotiabank's core values and acting as a positive agent of change within the organization.

Is this role right for you? In this role you will:

Responsibilities

• Ensure that requirements are clearly, accurately and thoroughly documented and understood for both system changes and/or process changes, adding value to the user experience. Experience must include both Agile and Waterfall.
• Develop and maintain relationships with stakeholders and subject matter experts to gather requirements and manage expectations.
• Manage timely communications to business stakeholders and conduct training and development programs to support user learning and adoption of new Salesforce enhancements.
• Prepare and execute test cases as part of functional and end-to-end testing, leveraging general and Salesforce-specific best practices.
• Monitor, evaluate training activities, program effectiveness and KPIs to ensure success of change initiatives.
• Develop a strong knowledge of the product backlog and work within a project team to translate business requirements into the right digital technology products.
• Support the project team in overcoming roadblocks and ensure minimal impact on business processes.
• Manage timely and accurate delivery of tasks for assigned projects through all stages of the project life cycle, including tracking tasks, mapping process flows, documenting requirements/stories, testing, liaising with Business, Development and Vendors, and executing the communication plan.
• Provide support and guidance with test validations, implementation, and transitioning the change to a steady-state maintenance function.
• Deliver artifacts to meet Scotiabank’s Enterprise Delivery Framework, including assisting in the creation of Business Cases and cost/benefit analyses to ensure benefits are achieved.

Qualifications

• Demonstrate effective leadership skills, including end-to-end ownership on behalf of the Product Owner during project execution.
• Experience with both functional and non-functional testing on the Salesforce platform.
• Ability to prepare testing documents such as test plans, test cases, traceability matrices, test data spreadsheets, and test execution reports.
• Knowledge of training methodologies and ability to tailor them to business needs.
• Strong verbal and business writing skills to communicate with stakeholders at different levels in a cross-functional environment.
• Skilled in the project lifecycle, methodologies, and expected outputs.
• Analytical and problem-solving skills with drive to push solutions forward.
• Experience working with a technology product from end to end, through delivery.
• Experience with Agile processes and principles.
• CBAP or other BA certification preferred.
• Banking domain experience preferred.
• University degree in Business Administration or equivalent preferred.
• Minimum 3-5 years related work experience in financial services, preferably back-office.
• Experience with Salesforce and 1-2 Salesforce certifications preferred.
• Good working knowledge of MS Office, MS Visio and JIRA/Confluence.

Whats in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered, respected, and supported by bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow and participate through our Employee Resource Groups (ERGs).
• Accessibility and Workplace Accommodations - We are committed to creating an inclusive and accessible environment, removing barriers to build a diverse and inclusive workplace while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits from day one.
• Dynamic Ecosystem - Free tea & coffee, universal washrooms, and spaces for team collaboration.
• Community Engagement - Opportunities for community engagement and belonging through programs such as hackathons, contests, and more.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.