Technical Business Analyst

TEEMA; Calgary; On-site; CAD 70,000 - 90,000; Full time

Job summary

An IT consulting firm in Calgary is seeking a professional to facilitate requirements elicitation and documentation for IT projects. The ideal candidate will have experience in business analysis and a strong focus on customer service. Proficiency in tools such as MS Visio and PowerPoint is essential. This role requires excellent communication skills to manage stakeholder relationships effectively.

Qualifications

• Experience in eliciting and writing requirements for IT delivery.
• Proficient in various techniques for requirements elicitation.
• Strong verbal and written communication skills.

Responsibilities

• Facilitate definition and documentation of IT system requirements.
• Conduct requirements elicitation activities.
• Manage information from project intake to closure.

Skills

Requirements elicitation

Business analysis

Time management

Communication skills

Problem solving

Customer service

Tools

MS Visio

MS Excel Templates

PowerPoint

ARIS

Miro

MS Word Templates

Job description

Facilitate the definition, development, and documentation of requirements for changes to existing IT systems in collaboration with multiple stakeholder grou

Prepare for and conduct requirements elicitation activities for project intake, RFIs, RFPs and approved IT Projects

Facilitate the definition of new project requests for addition to the IT Portfolio, including high level cost and effort estimates

Manage and maintain requirements information from project intake to project closure, including transition to IT support

Support the Quality Assurance Analyst (QA) and Test Lead in all phases of IT project delivery

Support the Operational Change Management (OCM) Lead in all phases of IT project delivery

Contribute to the continuous improvement of the IT PMO governance, methodology and processes to achieve project delivery excellence by supporting and promoting IT PMO standards and best practices

What you must have :

Experience in eliciting and writing requirements (business / stakeholder / solution) for IT project delivery in a multi-system environment

Experience in the use of different techniques for the planning and execution of activities for requirements elicitation & analysis including but not limited to : Brainstorming, Structured Workshops, Document Analysis, Business Cases, Data Flow Diagrams, Functional Decomposition, Interviews, Mind Mapping, Business Process Modeling, User Stories, Use Cases, Business Context Diagrams

Proficient in the use of different tools for planning and execution of activities for requirements elicitation & analysis including but not limited to : MS Visio, ARIS, MIRO, PowerPoint, MSWord Templates, MS Excel Templates

Strong organizational and time management skills to effectively manage multiple priorities and competing demands with tight timelines.

Strong verbal and written communication skills including the ability to clearly present information to various audiences in both formal and informal settings.

Strong customer service focus with the proven ability to develop and maintain effective relationships with team members and internal and external stakeholders which includes excellent communication, interpersonal and problem-solving skills.

Ability to deploy a structured approach to problem solving and work practices.