TECHNICAL AND INTEGRATION MANAGER (HYBRID)

Green Shield Canada; Windsor; On-site; CAD 85,000 - 110,000; Full time

Job summary

A healthcare solutions company based in Ontario is seeking a Technical & Integration Manager to oversee software integration for Contact Centre Services. The ideal candidate will have a University Degree and at least 3 years of leadership experience. Core responsibilities include developing integration strategies and interfacing with Sales on RFI’s and RFP’s. This position offers an opportunity to work independently and enhance operational efficiency in a dynamic environment.

Benefits

Diversity and inclusion initiatives

Meaningful career development

Qualifications

• Minimum 3 years of leadership experience in a technical or systems integration role.
• High adaptability and flexibility to pivot tasks in a dynamic environment.
• Ability to work independently with minimal supervision.

Responsibilities

• Oversee the software and integration of software applications for Contact Centre Services.
• Develop and implement integration strategies that align with business objectives.
• Interface with Sales on RFI’s and RFP’s.

Skills

Analytical skills

Problem-solving skills

Decision-making skills

Ability to identify and resolve technology issues

Experience in streamlining workflows

Education

University Degree in a relevant field

Job description

WHO WE ARE

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

OUR MISSION

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

Reporting to the Director, Contact Centre Services, the Technical & Integration Manager is responsible to oversee the software and integration of software applications for Contact Centre Services. Develop and implement integration strategies that align with business objectives and technical requirements. Interface with Sales on RFI’s and RFP’s and optimize plan design to align with technology, business and process efficiency.

RESPONSIBILITIES

• Product Owner of all Contact Centre applications
• Technical troubleshooting
• Implementation Lead for all Contact Centre Systems
• Business reporting and analysis

WHO WE'RE LOOKING FOR

• University Degreein a relevant field.
• Minimum3 years of leadership experiencein a technical or systems integration role.
• Stronganalytical, problem-solving, and decision-makingskills.
• Proven ability toidentify and resolvetechnology and process issues quickly.
• Experience instreamlining workflowsand improving operational efficiency.
• High adaptability and flexibility to pivot tasks in a dynamic environment.
• Ability to workindependently with minimal supervision.

NICE TO HAVE

• PMP or CAPM
• Project Management experience at leadership level

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded. Where your growth means our growth.

FEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through . Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).