Technical Analyst

Richardson International; Winnipeg; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading Canadian agriculture company in Winnipeg is seeking a Technical Analyst for the Application Support Team. In this role, you'll troubleshoot application issues, assist users, and maintain documentation. Ideal candidates should have 1-3 years of technical support experience, proficiency in MS Office, and strong communication skills. Competitive compensation and benefits are offered.

Benefits

Competitive salary

Pension

Flexible benefits plan

Training and career development opportunities

Qualifications

• 1–3 years of experience as a Technical Analyst or in a related technical support role.
• Strong proficiency in MS Office, with an interest in business workflows and systems.
• Excellent communication, organizational, and customer service skills.

Responsibilities

• Providing troubleshooting and issue resolution by diagnosing user-reported application problems.
• Assisting users with application usage by offering guidance and answering questions.
• Documenting incidents and resolutions in the ticketing system.

Skills

Technical support

Communication skills

Analytical skills

Problem-solving

Organizational skills

Tools

MS Office

Job description

At Richardson International, being truly invested is at the heart of everything we do. For over 165 years, Richardson has been dedicated to Canadian agriculture. Recognized as a global leader in agriculture and food processing, Richardson is one of Canada’s Best Managed Companies with over 3,500 employees across Canada, the US, the UK, and Europe. At Richardson, we are committed to enhancing our facilities and services and investing in our people and our communities.

Working with Richardson opens the door to a world of possibility.

Technical Analyst – Application Support Team (Winnipeg)

As a member of the Application Support Team, you will be responsible for the administration, troubleshooting and documentation of Richardson delivered applications.

Responsibilities

• Providing troubleshooting and issue resolution by diagnosing user-reported application problems, identifying root causes, applying fixes, and escalating complex issues when necessary.
• Assisting users with application usage by offering guidance, answering questions, and helping them understand best practices.
• Documenting incidents and resolutions in the ticketing system, keeping clear records of actions taken, and communicating updates to users and team members.

Qualifications

• 1–3 years of experience as a Technical Analyst or in a related technical support role
• Strong proficiency in MS Office, with an interest in business workflows and systems
• Excellent communication, organizational, and customer service skills
• Proven ability to work both independently and collaboratively in a team environment
• Strong analytical and problem-solving skills with the ability to prioritize and manage multiple tasks

Richardson International provides an excellent compensation package consisting of competitive salary, pension, a flexible benefits plan and training and career development opportunities.

Interested candidates should click the Apply icon to apply online by December 2, 2025.

Richardson International values diversity in the workplace. Women, Indigenous Peoples, Visible Minorities, and persons with disabilities are encouraged to apply and self-identify.