Technical Analyst

J.D. Irving, Limited; Halifax; On-site; CAD 65,000 - 85,000; Full time

Job summary

A leading maritime firm in Halifax is seeking a Technical Analyst to deliver exceptional customer service by providing technical support for end user devices. The role requires a customer service mindset, proficiency in computer setup, and strong communication skills. Candidates must have a post-secondary technical education and experience with various IT technologies. This position mandates full-time on-site presence.

Qualifications

• 2+ years of experience in a customer facing technical position.
• Attention to detail in customer service interactions.
• Experience with wireless and wired networking.

Responsibilities

• Provide day-to-day support to end users for computing devices.
• Resolve technical support issues that require hands-on approach.
• Deploy IT solutions related to end user devices.

Skills

Customer service mindset

Proficiency in computer equipment setup

Networking skills (Cisco, Juniper)

Strong communication skills

Education

Post-secondary education in a related technical field

Tools

Windows 10

Microsoft 365

Microsoft SCCM

Active Directory

Job description

Irving Shipbuilding is one of the most modern shipyards in North America, defined by its pace and appetite for change. Irving Shipbuilding is building more than 20 Arctic and Offshore Patrol Ships and River-Class Destroyers as part of the largest and most complex shipbuilding initiative in Canadian history. If you’re curious and motivated by a fast-moving environment and want to contribute to building ships with state-of-the-art naval technology this opportunity is for you.

As a Technical Analyst, delivering exceptional customer service that exceeds expectations is top of mind. In this agile and collaborative position, you will competently assist with deskside support in a multitude of environments, which includes working with senior leadership. Our team is looking for a strong communicator who thrives on change who can provide tailored support to each customer, while being comfortable with a wide range of technologies.

Now is your chance to join our team to make a lasting impact on a national venture as a Technical Analyst.

This position requires full-time on-site presence.

All successful applicants must meet requirements for Canadian Controlled Goods Program (CGP), Canadian Government Security clearance, and U.S. International Traffic in Arms Regulations (ITAR).

Qualifications

• Education Required: Post-secondary education in a related technical field
• 2+ years of experience in a customer facing technical position
• Customer service mindset with a high level of attention to detail in all interactions, ensuring quality service
• Proficiency in physical setup and deployment of computer equipment
• Experience with the following technologies: Windows 10, Microsoft 365, Microsoft SCCM, DHCP, DNS, WIFI, Satellite, VSat, Active Directory
• Basic networking skills both wireless and end point switching (Cisco, Juniper) and client remote access
• Technically inclined, process oriented and driven by a natural curiosity
• An organized and motivated self-starter with the ability to work independently and within a team
• A practiced communicator with strong verbal, written, and interpersonal skills

Bonus

• Certifications: Network+, A+, Lenovo Hardware, Dell Hardware, Cisco Switching (CCNA)

Responsibilities

• Provide day-to-day support to end users, specifically related to end user computing devices (desktops, laptops, mobile devices)
• Resolve technical support issues that cannot be resolved by the Service Desk or require a hands‑on approach
• Deploy all IT solutions related to end user devices, including J.D. Irving Ltd. site setup and deployment of new end user technologies including desktops, laptops, tablets, printers, VoIP telephony, network equipment, server migrations, and satellite technology and software applications
• Analyze, document, and escalade critical issues to appropriate support groups in a timely manner
• Perform preventative maintenance and install upgrades